Dental Receptionist

2 weeks ago

Council of the City of Sydney, Australia Totallysmiles Full time

About the Position: About Smiles Chatswood is on the lookout for a friendly and professional Chinese speaking receptionist to join our busy, patient-focused practice on a full time basis - Monday, Tuesday, Thursday, Friday and one Saturday per month. As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer. Key Responsibilities: - Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling. - Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints. - Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification. - Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations. - Office Organization: Keep the reception area tidy and organized, ensuring that all necessary materials are stocked and available. - Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office. What we can offer you: - 💰 Competitive hourly rate - 🧩 Varied role - 🦷 Opportunity to make a difference - 🤝 Employee Assistant Program - 🤑 Unlock exclusive discounts and cashback offers on the Swag App - 🏅 Certified Great Place to Work two years in a row 2024 & 2025 What do you need to succeed: - Prior experience is essential - A Cert III or IV in Dental Assisting is beneficial but not mandatory - Excellent verbal and written communication skills - Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment - Capability to address patient concerns and resolve issues with professionalism and empathy - Attention to detail What's Next: If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW> #J-18808-Ljbffr

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