Customer Success Specialist

4 weeks ago

Council of the City of Sydney, Australia Rzforex Full time

About Us

We are a fintech company established in 2014, with our headquarters based in Sydney. Currently in a phase of rapid expansion, we have branch offices in Japan and the United Kingdom. We are committed to providing a diverse range of payment solutions to both individual and corporate clients worldwide. By maintaining close partnerships with multiple financial institutions and banks, and leveraging the latest cutting-edge financial technology, we deliver payment experiences that are convenient, secure, and cost-effective.

Responsibilities

We are seeking a motivated, bilingual Customer Success Specialist to join our diverse team. You will be responsible for providing clients with tailored payment solutions and ensure they achieve their desired outcomes. You will act as a liaison between the clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.

- Client onboarding: Facilitate a smooth onboarding process for new clients.

- Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.

- Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.

- Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

- Documentation: Maintain detailed and high level of accuracy records in our trading system.

- Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

- Degree holder in any discipline, bachelor’s degree in finance, economics or a related field.

- Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.

- Strong knowledge of foreign exchange markets and payment solutions.

- Excellent communication and interpersonal skills.

- Customer centric, hardworking, detail oriented with acan-do attitude.

- Proficiency in MS Office (Word, Excel, Outlook).

- Bilingual proficiency in English and Mandarin is necessary for this role.

In return, we will offer you monthly team building events, birthday leave anda competitive package including bi-annual performance bonus.

The Ruizean Group is committed to providing a diverse and inclusive workplace. The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

#J-18808-Ljbffr

  • Customer Success Specialist

    3 weeks ago

    Council of the City of Sydney, Australia The Access Group Full time

    Customer Success Specialist page is loaded## Customer Success Specialistremote type: Office Basedlocations: Sydney - Chatswoodtime type: Full timeposted on: Posted Todayjob requisition id: JR001578We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work....

  • Customer Success Manager

    3 weeks ago

    Council of the City of Sydney, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the...

  • ▷ Apply Now! Customer Success Specialist

    4 weeks ago

    Council of the City of Sydney, Australia Standards Australia Limited. Full time

    Overview Provide an excellent customer service experience, delighting all customers that interact with our organisation. Date 23rd September, 2025 About the organisation Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. We proudly employ over 200 professionals...

  • Manager, Customer Success

    2 days ago

    Council of the City of Sydney, Australia NICE Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Manager, Customer Success is responsible for leading a...

  • High Salary! Customer Success Manager

    7 days ago

    Council of the City of Sydney, Australia Macquarie Technology Group Full time

    About us We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 2024. We’ve also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally...

  • Head of Customer Success

    4 weeks ago

    Council of the City of Sydney, Australia Heidi Health Ltd Full time

    Overview Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more...

  • Customer Success Manager*

    2 days ago

    Council of the City of Sydney, Australia Meltwater Group Full time

    Location: Sydney, NSW, Australia Date Posted: Nov 3, 2025 Category: Sales Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences....

  • Customer Success Associate

    7 days ago

    Council of the City of Sydney, Australia black.ai Full time

    Location Australia - Sydney/Melbourne/remote Employment Type Full time Location Type Remote Department Customer Success Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months,...

  • Customer Success Engineer

    5 days ago

    Council of the City of Sydney, Australia black.ai Full time

    SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is...

  • Customer Success Manager

    3 weeks ago

    Council of the City of Sydney, Australia NinjaRMM, LLC Full time

    About the Role As a Customer Success Manager, you are an outgoing, self‑motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long‑lasting customer relationships. As a...