Sr Security Customer Engineer- Purview

2 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Responsibilities

- Maintain technical expertise in your designated Microsoft Security product by troubleshooting and resolving customer issues.

- Respond to technical escalations from Microsoft's Security customers as part of a 24x7x365 global engineering team.

- Collaborate with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, resolve break/fix issues, and support business operations.

- Share insights and recommendations with customers, support, and account teams to promote self-remediation of known product issues.

- Work with software engineers to diagnose, troubleshoot, and resolve complex product problems on behalf of customers.

- Mentor team members and support the technical development of an international team.

- Communicate with customers for updates and gather additional information as needed.

- Provide feedback to Engineering and Product Management teams for continuous improvement.

- Collaborate with engineering teams on customer issues and testing to ensure customer success.

Qualifications

- Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field AND 4+ years of experience in the technology industry, cloud, technical support, cybersecurity consulting, or customer experience engineering.

- OR equivalent experience.

- 4+ years in a customer-facing, deep technical security role with experience in crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).

- 3+ years of experience with Microsoft Purview and related cloud computing technologies in Information & Data Security, including:

- Information Protection

- Data Loss Prevention / Endpoint Data Loss Prevention

- Data lifecycle Management

- Governance & Labelling, Classification

- Policy Management

- Insider Risk Management

- eDiscovery & Records Management

- Communication Compliance

- Information Barriers

- Records Management

- Access & Security Controls

- Experience with automation languages (PowerShell, etc.) and Power Automate.

- Experience with IDE and development languages (JAVA, .NET, Python).

- Ability to participate in a 24x7x365 on-call rotation.

- Must meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks may vary depending on employment nature and country.

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