▷ Immediate Start Deputy Director Service Operations

Deputy Director Service Operations (002283)

Department of Premier and Cabinet
Community and Government Services
Service Tasmania

Applications must be submitted by Tuesday 07 October, 2025 11:55 PM

Tuesday 7 October, 2025 11:55 PM AEST

Award/Classification:

Senior Executive - Level 1 - Payment of Salary above the base salary of the advertised range is subject to an annual performance assessment

$156,075.00 to $171,573.00 per annum

Employment type:

Senior Executive

Region:

South

Location:

Hobart

Our purpose is to connect our communities with government services. The Deputy Director Service Operations leads the delivery of key frontline services to the public and drives critical elements of the organisation’s strategic plan.

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm.We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

We’re here to make it easy for Tasmanians to access the services and advice they need at every stage of their life, whether that’s in-person at one of our27 service centres,over the phone, or here online.

At Service Tasmania we know that success lies in delivering excellent service to our customers. Service Tasmania’scustomer service charter outlines what customers can expect from us and how they can help deliver professional, reliable, and consistent customer service.We’re here to make it easy for Tasmanians to access the services and advice they need at every stage of their life, whether that’s in-person at one of our27 service centres,over the phone, or here online.

The Deputy Director Service Operations leads the delivery of key frontline services to the public and drives critical elements of the organisation’s strategic plan , which continues to transform the service delivery model.

- Provides high level strategic leadership and direction for all service delivery operations functions to ensure best practice structures, processes and practices and quality delivery of Government information and services are embedded across Service Tasmania’s three service channels: service centres, contact centres and digital service delivery.
- Continues to evolve the service model for service operations to better connect Tasmanians to Government Services.
- Ensures a staffing culture of continuous improvement, accountability and high performance in the delivery of Government information and services to the Tasmanian community.
- Providing authoritative and specialist advice on contemporary customer service delivery to Director, Deputy Secretary, DPAC Executive and other senior executives across government.

Period of Appointment

Senior Executive Appointment, Fixed Term 5 years

Hours per fortnight

Up to 73.5 hours - flexible options available.

Duties

- Provide strategic leadership, direction and management of the multi-functional service delivery operations for Service Tasmania across its three channels: in-person, phone, and online.
- Lead an accountable, high performing, multi-disciplinary workforce that is strategically focused, inclusive and productive.
- Provide strategic guidance to resolve significant staffing issues.
- Determine and implement best practice customer service supporting staff cultural change initiatives across Service Tasmania’s three channels.
- Work collaboratively with government agency partners to maintain strong relationships and ensure compliance with delegations, across the service network.
- Foster and develop relationships with corporate services to enable effective management of human, financial and physical resources.
- As part of the Senior Leadership Team, contribute to Service Tasmania’s strategic and business planning and priorities.
- Provide specialist and authoritative advice to the Director, Deputy Secretary, Secretary and whole of government committees in conjunction with senior executives across government relating to opportunities, issues and best practice customer service initiatives.

To apply, please provide a copy of your CV with two referees and a one page summary outlining why you are the best person for the job and how your skills and experience align to the Senior Executive Service Capability Framework. It is suggested applicants make themselves familiar with the Senior Executive Leadership Capability Framework for the Tasmanian State Service: For more information click here

Once completed, apply online by clicking the blue‘ApplyNow’ button.

If you have any difficulty uploading your application, please contact us prior to the closing date on(03) 6165 9920.

For further information on this role please contact Andrew Wilford, Director, 0417 277 619, Andrew.Wilford@service.tas.gov.au

- Review the Statement of Duties and consider if you meet the requirements.
- Speak to the Contact Officer if you have any questions.
- Submit your application including any additional documents as specified in each individual job vacancy notice.

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