Technical Support Specialist

4 weeks ago

Bendigo, Victoria, Australia Demant Polska Full time
EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

At EPOS we believe in premium quality in everything we do to give our customers a perfect sound and video experience, supreme comfort, and a genuine design. With our headsets, our speakerphones and video products, customers answer millions of calls each day, handle several virtual and in-person meetings, or simply relax with their favorite music on the move.

Working with us you will receive:

- full-time position, with a permanent contract after 3 months;
- learning and development opportunities, adapted to your needs and supporting your growth;
- a hybrid work model, primarily in an office in the City Center with occasional work from home;
- opportunities to use and improve English daily in our international environment (courses offered);
- international business trips;
- relocation package;
- discounts on hearing aids after one year of employment (for employees and family members);
- various discounts (catering, cultural and art, cinema tickets, Netflix, books or e-books, etc.);
- social benefits (private medical health care, insurance, sport card, etc.);
- Scandinavian culture – we are informal and care about equality, independence, open dialogue, and work-life balance.

Responsibilities:

- Assisting customers on the phone and handling their queries in a CRM system (Salesforce) during an evening shift (14:00-22:00 CET).
- Diagnosing and resolving technical issues with hardware and software.
- Escalating complex issues to higher-level support.
- Testing diverse setups with EPOS products.
- Creating and updating technical documentation, knowledge articles, and FAQs.
- Interacting with the Global Support team for meetings and ad-hoc calls.
- Covering for team members when needed.

Apply if you:

- have practical & demonstrated experience in a technical area;
- have strong communication skills both speaking and writing;
- have knowledge and technical understanding of software applications/interfaces and operating systems;
- are fluent in English, both oral and written;
- have high analytical skills;
- are a creative thinker and problem-solver;
- are able to work independently and with a team, maintain a strong work ethic, and promote a positive work atmosphere;
- focus on customer satisfaction and providing results that create loyalty;
- have good knowledge of Microsoft Office 365, Teams, and softphones in general.

Please send your application in English.

If you need more information, please contact recruiter Justyna at jupn@demant.com.

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