Assistant Service Manager

3 weeks ago

Brisbane, Queensland, Australia VIP Tires & Service Full time
Assistant Manager Job Description

The Assistant Manager plays a crucial role in supporting the Service Manager to achieve our mission of earning automotive customers for life. They must learn and understand VIP culture and management processes to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operations in serving customers.
  • Maintain a safe work environment by following all safety policies, completing required training, and reporting any unsafe conditions or actions.
  • Serve customers by building relationships, consulting with them, and educating them about their vehicle's condition based on mileage and MPI inspections.
  • Achieve high success rates in customer engagement as measured by VIP Sales & Execution (SAX) scores.
Leadership and Team Management:
  • Help the Service Manager develop a superior team by ensuring associates have completed required LMS training, vendor training, and are T.I.A basic automotive service certified.
  • Effectively communicate with the team through daily huddles and bi-monthly store meetings.
  • Monitor email for customer appointments and communication, train, support, and deliver the 5 for 5 process to educate customers about their vehicle's conditions.
Facility and Equipment Maintenance:
  • Ensure satisfactory maintenance, appearance, and condition of the facility and equipment to comply with security, safety, and environmental codes.
  • Manage daily preparation and recovery of the location, service desk, and equipment.
Procedural Compliance:
  • Enforce strict compliance with the service Code of Ethics, municipal, state, and federal regulations, and procedures.
Performance Measurement:

The Assistant Manager supports the Service Manager in helping the team achieve targeted performance levels through various reports and metrics.

Standard Work Week:

The standard expectation is a 5-day workweek with 40 hours per week, with regular attendance and punctuality expected.

This role requires strong people management and leadership skills, excellent verbal and written communication, sound business sense, and a comprehensive understanding of automotive servicing and the industry.

The ideal candidate will have at least two years of related experience in automotive service management, a college or technical school degree, or an equivalent combination of education and experience.

  • Assistant Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia VIP Tires & Service Full time

    Job Description:The Assistant Manager plays a vital role in helping VIP's mission to Earn Automotive Customers for Life. This individual learns the VIP culture and management processes to support the Service Manager in delivering exceptional customer experiences. As the second-in-charge at the location, the Assistant Manager must be able to lead the team...

  • Business Operations Assistant

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Job SummaryWe are seeking a highly skilled Business Operations Assistant to join our team. The successful candidate will provide high-level administrative support services to Disaster Operations and Capability Groups.The core capability requirements for this role include providing administrative support, monitoring the administration inbox, liaising with...

  • Assistant Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia YMCA Brisbane Full time

    Join us at the Y as we strive to create a better world for all.As an Assistant Coordinator at YMCA Ashgrove OSHC, you will play a vital role in supporting the Service Coordinator and team of Educators in delivering high-quality care and education to children aged 0-12 years.Key ResponsibilitiesThe successful candidate will be responsible for:Assisting in the...

  • Assistant Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia Jabiru Community Services Full time

    3 weeks ago Be among the first 25 applicantsDirect message the job poster from Jabiru Community ServicesLearning and Development Specialist & Designer - MEd (Leadership & Management)DescriptionBring out your best with JabiruAssisted Service ManagerLocation: Petrie TerracePosition: Permanent full-time. Split shift. On-siteAbout JabiruBringing out their best....

  • Assistant Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia Jabiru Community Services Full time

    3 weeks ago Be among the first 25 applicantsDirect message the job poster from Jabiru Community ServicesLearning and Development Specialist & Designer - MEd (Leadership & Management)DescriptionBring out your best with JabiruAssisted Service ManagerLocation: Petrie TerracePosition: Permanent full-time. Split shift. On-siteAbout JabiruBringing out their best....

  • Transportation Services Manager Assistant

    2 weeks ago

    Brisbane, Queensland, Australia Linfox Full time

    Job Summary:">Linfox is seeking an experienced Transportation Services Manager Assistant to join our team in Acacia Ridge QLD. In this role, you will provide administrative and operational support to the transportation services team, ensuring seamless coordination of logistics and transportation operations.">Provide administrative support to the...

  • Assistant Venue Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Venue Co. Full time

    Job DescriptionAs an Assistant Venue Manager with the Venue Co., you will play a vital role in ensuring seamless daily operations. Working closely with the Venue Manager, you will lead and inspire our team to deliver outstanding customer service.

  • Assistant Business Intelligence Analyst

    1 week ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Join to apply for the Assistant Business Intelligence Analyst role at Queensland Police Service.The Analytics team provides advanced data analytics and data visualisation services for QPS frontline applications to support policing and the community.As an Assistant BI Analyst, you will work as part of a team with corporate data to produce reports, dashboards,...

  • Assistant Service Manager

    4 weeks ago

    Brisbane, Queensland, Australia Jabiru Full time

    Position: Permanent full-time. Split shift. On-siteAbout JabiruBringing out their best. That's the Jabiru way.At Jabiru, children are at the centre of all we do — and we've spent more than 35 years perfecting our approach to bringing out their best. We believe children today need our best support more than ever. That's why we consider each child's entire...

  • Assistant Business Intelligence Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Analytics Team - Assistant BI AnalystThe analytics team provides advanced data analytics and data visualisation services for QPS frontline applications to support policing and the community.We have an opening for an Assistant BI Analyst. You will work as part of a team with corporate data to produce reports, dashboards, and data extracts. This role often...