Program Architect

4 weeks ago

Sydney, Australia ClearCompany Full time

Overview

The Digital Program Architect will provide strategic and technical leadership in designing and delivering enterprise-scale digital initiatives, with a strong emphasis on billing, subscription management, and customer experience platforms.

Responsibilities

- Define the target architecture for digital programs, integrating billing and subscription platforms with customer-facing and back-office systems
- Develop architecture roadmaps to enable digital transformation and subscription monetisation
- Oversee end-to-end solution design for digital programs, ensuring alignment with business requirements and enterprise standards
- Ensure solutions meet performance, security, and regulatory requirements (e.g., PCI DSS, data privacy)
- Architect and integrate subscription and billing solutions (e.g., Zuora, SAP BRIM, Salesforce Billing, Oracle)
- Support implementation of pricing models, recurring revenue, invoicing, payments, and revenue recognition
- Enable seamless integration with CRM, ERP, digital channels, and self-service portals

Background / Qualifications

- Strong expertise in subscription and billing platforms (Zuora, SAP BRIM, Salesforce Billing, Oracle, or similar)
- Demonstrated experience designing and delivering complex, integrated digital solutions across multiple domains (e-commerce, portals, CRM, ERP)
- Desirable
- Industry experience in SaaS, telecommunications, media, utilities, or consumer subscription services
- Digital customer experience platforms, CIAM, mobile apps, and omnichannel engagement
- Knowledge of analytics, AI/ML, and personalisation in digital platforms
- Certifications in TOGAF, SAFe, or cloud architecture

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