Customer Advisor

Perth, WA, AU, 6000 Sydney, NSW, AU, 2000 Hobart, TAS, AU, 7000 Adelaide, SA, AU, 5000 Melbourne, VIC, AU, 3000 Darwin, NT, AU, 820 Brisbane, QLD, AU, 4000

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

62013

Non-Executive

Customer Advisor

CUSTOMER ADVISOR – CUSTOMER & OPERATIONS – MULTIPLE LOCATIONS

*Please note that due to the upcoming holidays, there will be a delay in the review process. Successful candidates will be contacted for an interview after January 6, 2025. Thank you for your patience

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:

1. Proactively managing a portfolio of property technical complaints, ensuring AAL meets Code of Practice obligations.
2. Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes.
3. Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders.
4. Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants.

About you:

1. Significant experience in a claims assessment/management role for a complex, matrixed general insurance organisation.
2. Proactive ways of working, with a customer obsession mindset and early resolution approach.
3. ANZIIF Certificate 4 desirable but not essential.
4. Demonstrated experience in leading, coaching and developing a claims team at a technical level.
5. Ability to plan and prioritise effectively, organise tasks and manage competing demands.
6. Proven capability to manage change through the initiation and promotion of organisational transformation.
7. Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

Benefits and perks:

1. Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
2. Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
3. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
4. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support:

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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