Urgent Search: Customer Accounting Officer

7 days ago

Melbourne, Australia Scope Full time

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual, and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short-term accommodation (respite), social connections, lifestyle options, therapy, and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Customer Accounting Officer to work within our Shared Services & CFO team.

Reporting to the Customer Accounting Manager, this position will be responsible for managing the billing and invoicing processes related to designated customer accounts and providing support to the debt collection team.

Your Key Focus

- Deliver performance outcomes as stipulated in Service Level Agreements between Divisional Operations and Shared Services
- Liaise with Operations staff to resolve errors for reupload in portal or invoicing
- Prepare and distribute monthly outstanding debtor reports
- Manage and action service issues within agreed benchmarks
- Provide support and backup to other administrative functions

What We Look For

- Strong understanding of revenue & collection cycles and KPIs
- Demonstrated analytical and problem-solving skills
- Proven experience in billing, query handling, and debt collection
- Experience within the Community Sector would be beneficial
- Exceptional communication and influencing skills

View the position description here.

We are committed to filling this role quickly, so applications close on 17/09/2025. We will review applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out, apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by offering access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 retailers covering groceries, fuel, entertainment, wellbeing, and more. It’s our way of thanking our team for their ongoing contributions.

View our stance on inclusion, diversity, and human rights.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Agencies: While we appreciate your interest, we are confident in finding a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose

If you need adjustments in our recruitment process to meet your needs, please email careers@scopeaust.org.au.

Note: Successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for at least 12 months in another country within the last 10 years, a certified International Police Check from that country will also be required. The offer will be conditional on meeting these requirements.

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