MineStar Product Support Manager

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Location: Perth, Western Australia | Brisbane, Queensland

Drive Innovation in Autonomous Mining Technology

At Caterpillar, we turn ideas into reality. Whether it’s designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here.

We are currently seeking a Regional Product Support Manager to join our Command for Hauling Service Engineering team within the Cat Technology Autonomy and Automation division. As a Product Support Manager, you will have accountability for collaboration with our process partners, go to market teams, dealers, and customers in the Australian region. You will have a significant impact on the wellbeing and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks.

Continuous learning and professional growth are key aspects of this role, and specialized training will be provided for the successful applicant to support their development.

What You'll Do

- Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers

- Create and maintain a support environment that facilitates the execution of issue diagnostics and customer connectivity in a prompt and effective manner.

- Build strong working relationships with regional customers and dealers to ensure their success.

- Participate in regular client and dealer technical meetings and advocate on their behalf to resolve product issues with the Product Development Engineering teams.

- Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and elevate priorities to key stakeholders on MineStar Software and Hardware issues.

- Create and report product improvement ideas including functional enhancements and supportability improvements.

- Participate in New Product Introduction (NPI) projects.

- Support MineStar Product Field Follow Testing and Validation programs within region.

- Engage with the team on Product related Incident Investigations as required.

- Generate system and site reports tracking product performance and insights.

What You'll Need to Succeed

Basic Qualifications

- Bachelor’s Degree (Engineering stream) or equivalent technical experience.

- Prior Management experience (3+ year)

- Product or industry specific knowledge and experience (3+ year)

Preferred Skills and Experience

- Proven ability to manage a team with a dynamic workload

- Experienced coaching capabilities for a team managing first‑line technical support for enterprise-level applications.

- Strong background in problem management and root cause analysis for complex software and hardware systems with strength in data‑driven communications and decision making.

- Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.

- Ability to work both independently and collaboratively as an integral part of local and global teams in a fast‑paced environment.

- Self‑starter with a proactive mindset, taking initiative to tackle challenges and drive effective solutions forward.

- Experience in mining or heavy earthmoving industries is a benefit but not required.

- Experience with MineStar or equipment automation is a benefit but is not required.

Why Join Us?

- At Caterpillar, you’ll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a dynamic work environment, career growth opportunities, and specialized training to enhance your expertise.

- Join us and be part of something bigger—where your work truly matters.

Additional information:

* ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.

The successful candidate must be available 5 days per week in the office.

* Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

October 30, 2025 - November 20, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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