Digital Producer

Overview

Job Type: Permanent - Full Time

Location: Canberra

Job Category: Banking and Financial Services, Information & Communication Technology, Insurance & Superannuation, Marketing

Job Description

Shape The Future Of CSC’s Digital Experience

We’re seeking a passionate Digital Producer with strong Sitecore experience who is driven to make a real difference - for our customers, our team and CSC. In this role, you’ll help elevate our public website and digital channels to deliver seamless, personalised experiences that truly engage our customers.

This role sits within a small but dedicated Digital Engagement team, and works closely with stakeholders across the organisation, especially the broader Customer Group business unit. Your mission: to deliver impactful, user-centred digital content and experiences that build brand awareness, drive acquisition and boost retention.

Key Responsibilities

- Manage and update content on the CSC Public Website using Sitecore, ensuring compliance with brand, regulatory, and accessibility standards

- Create and optimise campaign landing pages to boost engagement and guide user actions

- Use Sitecore personalisation, A/B testing, and marketing automation to enhance targeted campaigns and customer journeys

- Track and report campaign and website performance with Sitecore and analytics tools

- Project manage digital initiatives end-to-end, coordinating with internal teams and external vendors

- Lead agile sprint planning, backlog management, and progress tracking to ensure timely delivery

- Support the development and implementation of digital policies and processes to ensure website content is accurate and compliant.

What We’re Looking For

- Full working rights in Australia

- Tertiary Qualifications such as Business Information Systems, Communications, Marketing or a related discipline

- Experience with enterprise CMS platforms, especially Sitecore (also Adobe AEM, Optimizely, Kentico, Drupal, or similar DXPs)

- Strong understanding of digital content best practices, accessibility (WCAG) and UX principles

- Proficient with digital tools like Jira, Miro, Figma, etc

- Demonstrated ability to manage digital projects and deliver high-quality content in fast-paced environments

- Experience with agile ways of working, sprint planning, backlog management, and stakeholder coordination

- Excellent attention to detail and ability to manage multiple priorities and deadlines

- Collaborative mindset with the confidence to drive digital innovation across teams

- Excellent written and verbal communication skills

Why join CSC?

- Make a meaningful impact by improving how Australians interact with their super

- Be part of a high-performing, customer-focused digital team

- A unique opportunity to grow and develop your career in the digital space

- Access to a variety of learning opportunities, including on-the-job training and learning & development programs

What You’ll Get In Return

A career where you belong

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.

Learn More About CSC And Our Benefits

www.csc.gov.au/Members/About-CSC/Careers

How To Apply

To apply for this opportunity, please submit your application via the apply link in this advertisement. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

- Applications close: 26 September 2025

- Please note: Agency submissions will not be considered for this position

For any other questions about this role, contact recruitment@csc.gov.au

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