Front Of House Team Member

3 weeks ago

Sydney, New South Wales, Australia FIRST CONTACT Full time
We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Macquarie Park, Sydney.

We seek a customer experience champion who can help us deliver unscripted, personalised service in a corporate environment.

This is an all-rounder role with a rotating roster across all areas. If you are looking for a role where you can let your true colours shine and deliver the best possible service, look no further

What will be involved in your day-to-day tasks?

1. Provide an engaging on-brand welcome and farewell to all staff, clients and contractors entering the site.
2. Register visitors & staff using the designated site access management system.
3. Maintain the corporate hospitality floors and ensure meeting rooms are in excellent condition.
4. Provide support for meeting room bookings.
5. Manage flexible room set-ups, including moveable walls and manual handling.
6. Deliver 5-star service for all catering and events in the front-of-house meeting rooms, including service throughout the event and post-event clean-up.
7. Ensure the reception area (desk and guest lounges) are clean and tidy at all times.
8. Work closely with security teams to ensure the safety of the building.
9. Assist with administrative tasks as per the request from the tenant.
10. Recognise VIPs, guests and building staff and use their names wherever possible.
11. Provide a service level beyond the tenant's expectations 'to go above and beyond'.
12. Look for ways to improve the tenant's experience of working within the building.
13. Deliver on WOW moments, which our visitors and clients will not forget.
14. Conduct Work Ready Audits to ensure compliance with safety and operational standards.
15. Assist with facility coordination tasks, including liaising with maintenance teams and managing minor repairs or issues.

This position requires periods of walking, standing, sitting and/or manual handling.

You will have:

- Hospitality, corporate reception or premium airline experience.
- Exceptional customer service attitude.
- Excellent interpersonal and communication abilities.

We offer:

- Health services including 24/7 active health and emergency response.
- Employee rewards program with retail vouchers.
- Corporate wardrobe and dry cleaning.
- Paid training and development opportunities.
- Potential for career advancement within First Contact.

To apply, click the "Apply Now" button and submit your resume and cover letter outlining your relevant skills and experience.

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