Senior Customer Supply Chain Analyst

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a Senior Customer Supply Chain Analyst AU to join the Team in Sydney. Reporting to Customer Supply Chain Director based in the UK, this is a key operational analytical lead within the Customer Supply Chain function, responsible for end-to-end visibility, performance tracking, and continuous improvement across the order-to-cash process, with a focus on both domestic and export operations.This role provides actionable insights into customer service, inventory management, warehousing, transport performance, and export compliance.

What You Will Be Doing

- Performance Reporting & Insights:

- Lead the development and continuous improvement of key operational reports:

- Daily Sales Report

- Order Progress Tracker

- Control Tower Report

- Availability and Allocation Report

- Warehouse & Transport KPI Dashboards

- Compliance & Chargeback Tracking Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport.

- Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution.

- Inventory & Warehouse Oversight:

- Monitor warehouse and transport activities, escalating and resolving issues proactively

- Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs.

- Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions

- Create and maintain Customer SOPs for warehouse execution

- Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms.

- Cost Control & Financial Analysis

- Deep dive into warehousing and transport invoices:

- Identify variances and unexpected charges

- Investigate and challenge discrepancies

- Coordinate resolution and alignment with 3PLs and Finance

- Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern.

- Stakeholder Engagement & Continuous Improvement

- Represent the Customer Supply Chain function in:

- Monthly KPI and performance reviews

- Customer service level and compliance meetings

- Cross-functional improvement projects and system enhancement discussions

- Act as a key point of contact for data requests and escalations across Sales, Customer Service, Finance, and Operations.

What we need from you

- 5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods.

- Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders.

- Strong Excel and data manipulation skills (pivot tables, formulas, dashboards); knowledge of Power BI or similar tools is a plus.

- Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite).

- Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations.

- Experience handling customer compliance and chargeback reporting is desirable.

What you will get from us

- Competitive salary plus super

- Holiday allowance

- Company performance related bonus

- An exclusive staff discount.

- Volunteer days.

- Holiday carry over scheme

- Flexible Hybrid remote working

- Extra holiday days for long service

- Refer a Friend scheme.

- Training and Development

- Team recognition scheme

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