Administration - Telephonist

💼 Hunter New England Local Health District

📅 REQ615204 Requisition #

Be the Friendly Voice That Makes a Difference

Remuneration $35.09 - $35.80 per hour + Superannuation
Employment Type: Permanent Part Time
Position Classification: Telephonist Level 3
Hours: 8hrs per fortnight
Location: Singleton Hospital
Requisition ID: REQ615204
Closing Date: Sunday 16th November

Join Our Team

Hours: 8:30 AM – 5:00 PM, Saturday and Sunday every second week

Looking for a role that lets you pick up extra hours, gain valuable healthcare experience, and develop new skills while knowing your schedule in advance? Join our dedicated team as a Telephonist and become the first point of contact for patients, families, and healthcare professionals.

Your New Role

- Managing the main hospital phone line, answering calls, and directing enquiries to the appropriate wards

- Assisting patients and carers with admissions, discharges, and general enquiries

- Entering patient details accurately into hospital systems

- Processing payments and transactions, including for overseas visitors

- Following up with health funds and collating required documentation

- Performing general administrative duties such as filing, documentation, and other clerical tasks

About You

You bring exceptional communication and interpersonal skills, with a polite, friendly, and professional approach to every interaction.

You're a team player with a willingness to learn, able to multitask and solve problems efficiently, and handle sensitive or challenging conversations with empathy and discretion. A proactive, driven self-starter, you can work independently, take initiative, and contribute positively to the team.

We’ll Support You

This is a fantastic opportunity to gain healthcare experience, develop new skills, and make a real difference in the lives of patients and their families — all while working a flexible schedule that fits your life.

- Orientation and a ‘Buddy’ system to help you settle in

- A supernumerary period to get comfortable in the role

- Access to education packages and ongoing training

- Open yourself to future opportunities within HNE

- Access to Fitness Passport and Employee Assistant Program to support your wellbeing

- Annual and paid parental leave for eligible employees

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

An eligibility list will be created for future permanent part time and temporary part time vacancies.

Casual opportunities may be available for recommended applicants

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

The Welcome Experience helps you and your family connect with local people and resources, making it easier to settle in and feel at home in your new community. Learn more at www.nsw.gov.au/welcomeexperience

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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