General Manager Gaming Guest Development

Apply now Job no: 533515
Work type: Permanent Full Time
Location: Sydney
Categories: Gaming, Leadership

General Manager Gaming Guest Development & Experience – Sydney Leadership

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucino Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The General Manager Gaming Guest Development & Experience reports directly to the Chief Executive Officer The Star Sydney and oversees the premium gaming business and guest services desks across the casino.

This is a fantastic opportunity where you can lead the development and execution of integrated sales and marketing strategies aligned with key business objectives.

A few of your responsibilities:

- Formulate and implement proactive approaches to identify new business opportunities
- Devise and execute strategies to effectively develop and expand key customer segments
- Develop an organisational strategy emphasising customer-centric initiatives, driving the company to prioritise and elevate the customer experience
- Design and implement innovative initiatives to tailor and personalise the guest experience and foster deeper connections and engagement
- Cultivate a welcoming and exceptional in-room atmosphere specifically designed to cater to the needs of premium guests, promoting a positive and friendly environment that exceeds expectations

What we will be looking for:

- Minimum 7 years of management experience - gaming environment preferred
- Previous local and/or domestic casino relationship marketing experience preferred
- Tertiary business qualifications preferred
- Commercial acumen strongly aligned with achieving results
- Excellent communication skills with the ability to inspire your team and share strategic plans in a way that is easily understood and guides operational performance

About you:

You are a results-driven senior leader with a strong track record in cultivating customer-centric cultures and leveraging data and analytics to shape and execute strategies that grow key customer segments. You proactively identify new business opportunities, drive revenue growth, and manage expenditure to ensure alignment with strategic and budgetary goals. Committed to team development, you lead with integrity and foster a culture of innovation.

Your role will be pivotal in shaping the success of our Premium Guest Development & Experience programs.

What we can offer you:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 01 Aug 2025 AUS Eastern Standard Time
Applications close: 24 Aug 2025 AUS Eastern Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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