Infrastructure Support Engineer

Infrastructure Support Engineer page is loaded## Infrastructure Support Engineerremote type: Onsitelocations: Mascot - Australiatime type: Full timeposted on: Posted Todayjob requisition id: R131162* ### **Market Leader / Clear Mission and Values / Great Place to Work 2025*** ### **Reward & Recognition programs / Vast range of Employee Benefits*** ### **Free onsite parking and gym access / Close to Mascot train station****At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have been certified a Great Place to Work for the 6th consecutive year in 2025.***In Australia Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.***About the role:**We’re looking for an Infrastructure Support Engineer to provide hands-on support across nine sites nationwide, servicing approximately 450 employees. This role is one of two dedicated positions in our IT Infrastructure team, responsible for both end-user support and the administration of critical systems including servers, networks, cloud platforms, and cybersecurity.**What You’ll Be Doing:*** Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites* Manage IT onboarding and offboarding processes* Provision, maintain, and refresh laptops, iPhones, and iPads* Support and maintain Production and Test servers* Assist in the resolution of cybersecurity alerts* Manage printers and AV equipment across all locations* Support networking infrastructure (switches, routers, VPNs, wireless, cabling)* Configure and support Amazon Connect contact center agents* Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD)* Document and standardise technical support procedures**What You’ll Bring:****Experience, Education & Technical Skills*** Minimum 2 years in a similar IT infrastructure support role* Tertiary qualification in IT discipline (such as Computer Science, Information Technology)* Industry certifications (e.g., Microsoft, Cisco) are a plus* Strong experience with Microsoft Windows environments and Microsoft 365* Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy* Solid understanding of Windows 11 and Windows Server 2019/2022* Experience with Exchange Online administration* Familiarity with endpoint management and MDM tools (e.g., Telstra MDM)* Exposure to Amazon Connect and Salesforce Service Cloud Voice* Some knowledge of macOS and Linux* Networking fundamentals (DNS, DHCP, VPN, ping, traceroute)**Personal Attributes*** Excellent communication and interpersonal skills* Calm, professional, and customer-focused approach* Strong time management, problem solving and prioritisation abilities* Self-motivated and able to work independently* Collaborative team player with a proactive mindset**Benefits you can enjoy:*** Free onsite parking + Free onsite gym* Birthday leave* 13 weeks paid parental leave* Novated car lease options* Ongoing professional development and training opportunities* Health and wellness programs* Reward and recognition programs + many more benefitsYou’ll be part of a supportive, fast-paced team that values innovation, reliability, and continuous improvement. This is a fantastic opportunity to grow your career in IT infrastructure while making a real impact across our national operations.Over Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the GreatDepression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries andterritories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our as our founders would have wanted. We live those values by ensuring that our culture focuses on the of our team, which we accomplish by providing a for individuals to develop and contribute authentically, with opportunities to and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.ukAustralia and New Zealand Candidates: APACCareers@henryscheinone.comMalaysia Candidates: CNHR@henryschein.comItaly Candidates: risorse.umane@henryschein.it### Workplace Remote TypesIt is important to us to offer different types of work arrangements. Please see the types we offer below:
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