Urgent Client Advisor

2 weeks ago

Sydney, New South Wales, Australia Cullen Jewellery Full time
About the position

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in the Sydney CBD working on Mondays, Thursdays, Fridays and Saturdays.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we'd love to hear from you

Key Responsibilities

- Through in-person and online consultations, you/'ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and

- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction

- Promoting Cullen Jewellery's commitment to ethical practices and community initiatives

- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.

- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;

- High attention to detail and commitment to providing exceptional client experiences

- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;

- Ability to work effectively as part of a team to achieve common goals;

- The right to work in Australia; and

- Capacity to work on a Monday, Thursday, Friday and Saturday roster consistently.

What we offer

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including:

- A supportive and collaborative work environment;

- An Employee Assistance Program for you and a family member to utilise;

- Generous staff and family / friend discounts;

- Team events and initiatives included as part of our wellbeing program;

- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;

- The opportunity to join a growing company with a global presence - you really can take your career anywhere

If this part-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered

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