Full Time Office Manager

4 weeks ago

NSW Sydney Western Sydney amp Nepean, Australia Business Nest Full time

Ultimate Disability Services
ABN 57 610 249 593
319 Waterloo Road Greenacre 2190 NSW
www.ultimatedisabilityservices.com.au

Full Time Office Manager
~contracted as Home Team Leader (NDIS)

SALARY $78,000 per year plus Superannuation

DUTIES
• Contributes to the planning, review and continuous improvement of participant support programs and administrative systems; develops and implements office and service standards in line with NDIS Quality & Safeguarding requirements.
• Allocates support workers to shifts and programs, manages staff rosters and workloads, and oversees the provision and maintenance of office equipment, assistive technology and vehicles used for service delivery; manages workspace arrangements for administrative and field staff.
• Assigns tasks to support coordinators and administrative staff, monitors performance, conducts inductions, training and ongoing performance reviews to maintain service standards.
• Maintains accurate participant records, service agreements, funding documentation and NDIS reporting requirements; oversees petty cash, invoicing and reconciliation of expenses related to participant services and office operations.
• Liaises with allied health professionals, plan managers, support coordinators and other stakeholders to coordinate participant services and resolve operational issues; acts as the first point of escalation for participant or staff concerns.
• Ensures adequate supply and maintenance of office consumables, participant care supplies and PPE; implements systems for stock control and timely procurement.
• Ensures the office and service delivery comply with WHS legislation, NDIS Practice Standards and organisational policies; conducts risk assessments of home sites and office premises and implements corrective actions.
• Oversees compliance with NDIS Practice Standards, Quality & Safeguarding Framework, and internal policies; prepares reports for management and NDIS audits.
• Coordinates recruitment and onboarding of support staff; manages rostering, payroll authorisations, training and professional development; supports staff to implement person-centred and trauma-informed care consistent with NDIS principles.




REQUIRED SKILLS
• Minimum 1-2 years of professional experience, preferably within social work, disability services or community support sectors.
• Background in administration and office management including reporting, client records, scheduling and compliance documentation
• Preferred experience in coordinating and managing the individual and group support services within disability or community sectors
• Strong knowledge of NDIS practice standards and participant planning requirements
• Ability to supervise and lead a team of support workers to ensure quality service delivery
• Demonstrated skills in client engagement, counselling and effective communication with families and stakeholders
• Proficiency in Microsoft Office and client management systems
• NDIS Worker Screening Check, Working With Children Check and First Aid Certificate (current)
• Additional training in disability support, leadership or NGO/community sector work will be an advantage

Applications open on 3 October 2025 and close on 2 November 2025.
Please send your CV to info@businessnest.com.au. Please include the job role title in your email.

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