Head of Customer Monitoring and Detection

2 weeks ago

Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time
Select how often (in days) to receive an alert:

Head of Customer Monitoring and Detection

Department: Risk Group Compliance - Financial Crime

Division: Risk

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Head of Customer Monitoring and Detection, you will oversee a high-performing team across multiple jurisdictions, driving the development and enhancement of financial crime detection solutions. Your primary focus will be on enhancing AML Detection and Customer Risk Rating models to strengthen detection capabilities and alert quality.

You will work closely with Financial Crime teams to identify opportunities to expand detection coverage and develop effective solutions, drawing from inputs such as typology reports, intelligence findings, and risk assessments. Additionally, you will support strategic financial crime initiatives by driving the evolution of financial crime detection capabilities, including machine learning and the broader journey to cloud.

This role will be part of the Financial Crime Threat Management (FCTM) Team who is committed to safeguarding ANZ businesses and communities from financial crime risks. By utilising customer data and intelligence, FCTM identifies, investigates, and escalates potentially suspicious activities, including money laundering, terrorist financing, and dealings with sanctioned entities. FCTM specialists operate within the Financial Crime Portfolio, assisting businesses across the group in meeting their financial crime regulatory requirements.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-time, 40hrs/week

What will your day look like?

Your key priorities and responsibilities include:

- Design, develop and implement innovative solutions to enhance AML detection and customer risk rating solutions.
- Analyse risk assessments, intelligence findings, and transaction monitoring performance metrics to identify and prioritise enhancements to financial crime detection systems.
- Develop and maintain documentation that outlines the connection between financial crime risks, coverage requirements and detection solutions.
- Ensure solutions and model documentation comply with established processes and ANZ's Model Risk Policy.
- Implement enhancements to detection scenarios to improve alert quality, increase operational resilience, and enable investigators to focus on high-risk areas.
- Foster collaboration with teams across FCTM, Technology, and other key stakeholders.
- Support the design and development of future-ready strategic financial crime solutions, encouraging the adoption of new detection methodologies.
- Monitor the quality and integrity of data within transaction monitoring systems and escalate any identified issues.
- Represent the team in governance forums and working groups across the group.
- Assist in both internal and external audits and reviews.
- Mentor and support staff in developing new skills, fostering a growth mindset.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Proven experience in Financial Crime, Regulatory Compliance, or Financial Systems, including direct interaction with auditors and regulators.
- Strong expertise in statistical and data concepts, with hands-on experience applying them in a financial crime context.
- Excellent written and verbal communication skills, with the ability to convey complex issues clearly and concisely to non-technical audiences.
- Strong problem-solving and prioritisation skills, with the ability to manage conflicting issues professionally and effectively influence stakeholders.
- Advanced data management and manipulation skills, including proficiency in Excel, SQL, SAS, Python, and Machine Learning, along with experience in technology governance and process management for deploying financial crime detection solutions.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88587.

Job Posting End Date

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