Business Support Assistant | Engadine

1 week ago

Newcastle, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

About us Moran Health Care Group has been caring for ageing Australians for over 65 years. Our goal is to enable people in our care to enjoy each day to the best of their ability. To find out more about us visit www.morangroup.com.au. Our values are Respect, Kindness, Dignity, and Compassion.

Opportunity

We are seeking an experienced Business Support Assistant (BSA) with strong administrative and customer service skills to join our team at Moran Engadine, located in the heart of Engadine Town Centre.

Work hours: Monday to Friday 09:00am to 15:00pm.

This position supports the Management team with high‑quality administrative and coordination tasks related to residents, families, employees, and key stakeholders. The role operates within a busy and evolving residential aged care setting, requiring adaptability, strong organisational skills, and the ability to manage multiple priorities effectively. You will play a critical part in ensuring the efficient day‑to‑day operation of functions across our range of business, financial, facilities, and HR processes.

Key Accountabilities

- Serve as the initial point of contact for internal and external stakeholders and attend to their enquiries.

- Answer telephones and transfer calls in a courteous and efficient manner.

- Assist with planning events, meetings, and luncheons.

- Prepare documents, reports and correspondence as required.

- Communicate relevant information and requests to employees and residents promptly and accurately.

- Create documents and manage employee and staff files and records.

- Maintain the general presentation of reception area and back office.

- Ensure stationery and amenities are adequately stocked.

- Assist the Management team with day-to-day administrative activities.

- Assist with the establishment of new residents.

- Complete purchase orders for management review (e.g., stationary and other items).

- Prepare minutes of meetings as requested.

- Perform ad-hoc administrative tasks as required.

Skills / Requirements

- At least 1 year of experience in a high-volume, fast-paced administrative or receptionist role.

- Excellent phone manner and verbal communication skills.

- Proficiency in Microsoft Office Suite and SharePoint.

- Excellent customer service, organisational and time-management skills.

- Ability to build relationships, work well in a team, and resolve conflicts professionally.

- Attention to detail in routine administrative tasks.

- Experience with rostering highly desirable.

- Valid police check.

- Influenza vaccination or willingness to obtain.

- Valid Australian work rights.

Benefits

- Employee recognition and benefits.

- Mentoring by supervisors.

- Employee Assistance Program.

- Employee well‑being programmes.

- Discounted rates for Moran Employees at Discover My World Early Learning Centre.

- Training and development opportunities.

- Paid parental leave.

Equality, Diversity & Inclusion

Moran Aged Care is committed to building a workplace that reflects the diversity of our community and creating a respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of belonging. We welcome applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTQI, people with disability, culturally and linguistically diverse backgrounds, and people of all ages.

COVID‑19 vaccination policy: all new hires must show proof of being fully vaccinated.

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