Manager, Risk

6 days ago

Bendigo, Victoria, Australia SS&C GlobeOp Full time
Manager, Risk & Compliance Incidents and Complaints page is loaded

Manager, Risk & Compliance Incidents and Complaints

Apply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted 6 Days Ago job requisition id R32064

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.

Why You Will Love It Here

- Flexibility: Hybrid Work Model

- Your Future: Income Protection Insurance & Salary Continuance

- Work/Life Balance: Generous Bereavement & Compassionate leave

- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

- Training: Hands-On, Team-Customized, including SS&C University

- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

The Manager, Risk & Compliance – Incidents and Complaints is key to managing and mitigating operational risks within the first line of defence. This role oversees, manages, and reports on operational risk incidents and client complaints, ensuring risks are swiftly identified, investigated, and resolved in compliance with regulatory standards. Working closely with the Head of Operational Risk and Compliance, this position is essential in fostering a culture of risk awareness, driving process improvements, and maintaining operational integrity across the organisation.

- Oversee the end-to-end management of operational risk incidents, ensuring all are logged, investigated, analysed for root causes, and resolved in line with internal policies and regulatory requirements.

- Lead the complaints management process, acting as the main point of contact for complex client complaints, working with client services, compliance, and operations teams to ensure swift and effective resolutions.

- Develop corrective action plans based on root cause analysis and ensure timely escalation of high-impact incidents to senior management for appropriate action.

- Maintain and update the Line 1 risk control framework for incidents and complaints management, ensuring compliance with risk policies, regulatory guidelines, and industry best practices.

- Proactively identify emerging risks and conduct regular risk assessments and control testing to ensure operational integrity, while implementing preventative measures based on incident and complaint trends.

- Prepare detailed reports and management dashboards for senior leadership, highlighting key incident and complaint trends, and contributing to the development of regulatory and internal risk reports.

- Collaborate with Line 2 Risk, Compliance, and Audit functions for risk oversight and escalation, ensuring the integration of proactive risk management strategies across departments.

- Deliver training programs on incident and complaint management best practices, fostering a risk-aware culture within operational teams and driving continuous improvement initiatives based on lessons learned.

What You Will Bring:

- Strong understanding of Line 1 risk principles, operational risk frameworks, and best practices in incident management.

- Expertise in client complaints management, including conducting root cause analysis and implementing effective service recovery strategies.

- Proven analytical and problem-solving abilities to assess complex issues, identify root causes, and recommend solutions.

- Solid knowledge of financial services regulations, including APRA, ASIC, and ATO compliance standards.

- Strong leadership skills with the ability to lead cross-functional teams and influence stakeholders without direct authority.

- Proficiency in data management and reporting, including experience with risk event registers, data analytics tools, and reporting dashboards.

- Excellent data analysis and reporting capabilities, with experience in risk event reporting and process improvement.

- Experience working with compliance, audit, and operational teams, driving a risk-aware culture while ensuring regulatory compliance and service excellence.

- Strong stakeholder management, communication, and problem-solving skills for managing complex escalations and ensuring continuous process improvement.

- Minimum 5 years of experience in operational risk management, incident handling, or complaint management within financial services.

- Prior experience in Transfer Agency, compliance, or operational risk roles.

- Demonstrated ability to lead risk investigations and engage with senior stakeholders effectively.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

#J-18808-Ljbffr

  • Risk Management Specialist

    9 hours ago

    Bendigo, Victoria, Australia SS & C Advent Full time

    About the RoleWe are seeking a highly skilled Risk Management Specialist to join our team. In this role, you will be responsible for managing and mitigating operational risks within the first line of defence.You will oversee the end-to-end management of operational risk incidents, ensuring all are logged, investigated, and resolved in line with internal...

  • Risk Management Lead

    5 days ago

    Bendigo, Victoria, Australia SS&C GlobeOp Full time

    Job OverviewThe Risk Management Lead is responsible for managing and mitigating operational risks within the first line of defense. This role oversees, manages, and reports on operational risk incidents and client complaints, ensuring risks are swiftly identified, investigated, and resolved in compliance with regulatory standards.

  • Risk Management Leader

    5 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About the Team\The Climate Risk team plays a critical role in supporting ANZ's climate risk strategy. As a member of this team, you'll work closely with senior stakeholders and executive committees to develop and implement strategies to enhance the management of climate risk.\About the Role\As a Climate Risk Strategy Manager, you'll be responsible for...

  • Risk Management Strategist

    1 day ago

    Bendigo, Victoria, Australia Kaizen Recruitment Full time

    **About the Company**Kaizen Recruitment partners with purpose-driven organisations to find talented professionals who share their values.**Role Overview**As a Senior Credit Risk Manager, you will play a critical role in ensuring lending practices align with risk appetite and regulatory requirements. Your expertise will be instrumental in developing and...

  • Climate Risk Manager

    2 hours ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About Us:At Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Job Overview:We're seeking an experienced Manager, Climate Risk to support strategic planning and communication to senior...

  • Cybersecurity Risk Manager

    3 days ago

    Bendigo, Victoria, Australia NBN Co ltd. Full time

    Job OverviewWe are seeking an experienced Senior Security Assurance Specialist to join our team at NBN Co Ltd. The successful candidate will provide oversight to the company's security risk and assurance program.In this role, you will be responsible for creating and maintaining security group policies and standards, verifying the effectiveness of security...

  • IT Risk Manager

    19 hours ago

    Bendigo, Victoria, Australia Kinetic Full time

    Company OverviewKinetic is a purpose-driven organisation that values community and innovation, working towards enhancing the lives of the communities we serve.The RoleWe are seeking an experienced Information Security Analyst to join our team, reporting directly to the Head of IT Infrastructure and Cyber Security.Your key responsibilities will be:To conduct...

  • Climate Risk Manager

    3 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About UsAt Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleWe're seeking a skilled Lead, Climate Reporting Financial Impacts to play a key role in coordinating the assessment and...

  • Risk Management Advisor

    3 days ago

    Bendigo, Victoria, Australia The Vanguard Group Full time

    Vanguard Australia is committed to building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We are seeking a Risk Management Advisor to join our team, who will provide guidance and oversight of regulated activities across our Funds suite.The ideal candidate will have a minimum of five years related...

  • Risk Management and IT Analyst

    1 day ago

    Bendigo, Victoria, Australia This is an IT support group Full time

    Job SummaryWe are seeking a skilled ITGRC Analyst to join our team. As the ITGRC Analyst, you will be responsible for applying your subject matter expertise in IT risk management and compliance to enhance and implement policies and standards, maintain control assurance activities, support IT audits, evaluate and improve IT controls, execute security and risk...

  • Risk Management and IT GRC Specialist

    1 day ago

    Bendigo, Victoria, Australia This is an IT support group Full time

    About the RoleThis position requires an individual who can effectively manage and mitigate risks associated with IT systems and processes. As the ITGRC Analyst, you will work closely with various departments to ensure that the organization's IT infrastructure is compliant with relevant laws, regulations, and industry standards.Key Responsibilities:Risk...

  • Data Risk Manager

    3 days ago

    Bendigo, Victoria, Australia Fidelity Investments Inc. Full time

    About the Role:The Risk Intelligence Manager is a key position within Fidelity Investments Inc. that plays a crucial role in safeguarding the integrity and trust of our organization.As part of the Anomaly Prevention & Detection team, you will be responsible for proactively identifying, mitigating, and preventing fraud and other impactful risks through...

  • Manager, Climate Risk

    5 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Manager, Climate RiskDivision: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs Manager, Strategy & Execution in the Climate Risk team,...

  • Manager, Climate Risk

    3 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Manager, Climate Risk - Strategic ExecutionDivision: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs Manager, Strategy & Execution in the...

  • Manager, Risk Intelligence

    3 days ago

    Bendigo, Victoria, Australia Fidelity Investments Inc. Full time

    Job Description:Job Title: Manager, Risk IntelligenceThe RoleAre you an inquisitive, hard-working team member focused on driving operational improvements through innovation, new skills/capabilities, and critical initiatives? The Risk Intelligence Manager is a meaningful role that will partner to improve and establish controls and participate in daily...

  • Compliance and Risk Management Specialist

    3 days ago

    Bendigo, Victoria, Australia Kaizen Recruitment Full time

    About the CompanyWe are seeking a highly skilled Risk and Compliance Analyst to join our team at Kaizen Recruitment. Our client is an award-winning, profit-for-member super fund that prioritizes member satisfaction through inclusive and collaborative working environments. As a Risk and Compliance Analyst, you will play a critical role in supporting the...

  • Climate Risk Management Specialist

    5 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    At Australia and New Zealand Banking Group Limited, we're committed to shaping a world where people and communities thrive. As a key member of our Climate Risk team, you'll play a pivotal role in supporting the bank's capability uplift in climate scenario analysis and its effective integration into our risk management framework.You will lead and contribute...

  • Financial Risk Management Specialist

    3 days ago

    Bendigo, Victoria, Australia Anton Murray Consulting Full time

    At Anton Murray Consulting, we are seeking an experienced Financial Risk Management Specialist to join our team in Melbourne. The ideal candidate will have a strong background in risk management within Australia's financial services / APRA-regulated entities, including business partnering roles.Key Responsibilities:Analyzing and evaluating existing...

  • Climate Risk Strategy Manager

    5 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About Us\At ANZ, we're shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers. We believe in building a workplace that reflects the diversity of the communities we serve.\About the Role\As a Senior Sustainability Professional in the Climate Risk team, you'll play a...

  • Manager, Climate Risk Policy

    6 days ago

    Bendigo, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Division: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs Manager, Policy & Governance in the Climate Risk team, you'll play a key role in...