Product Support Advisor

Product Support Advisor - Expression of Interest

Sandvik Mining
Product Support Advisor – Flexible (Central West Coast) Expression of Interest

About the Opportunity

As a Product Support Advisor (PSA), you will represent Sandvik on site and provide hands‑on, day‑to‑day support to our customer. Your focus will be on enhancing the performance, reliability, and integrity of Sandvik equipment. You’ll build strong working relationships across all levels of the customer’s organisation, collaborating closely with maintenance, supervision, planning, and technical teams.

In this role, you will coordinate Sandvik parts and consumables, deliver technical support, undertake minor repairs, prepare detailed reports, and provide coaching and mentoring to on‑site maintenance personnel. You will also contribute to strategy development and continuous improvement initiatives to ensure equipment performance is optimised to its fullest potential.

Rosters Available - 7 days on | 7 days off OR 8 days on | 6 days off

Responsibilities

- Manage service support activities to achieve business goals and objectives.

- Oversee daily customer requirements while continually seeking opportunities to add value.

- Collaborate with the broader Sandvik team to ensure a high level of customer service and seamless support.

- Build and maintain strong relationships, establishing genuine rapport with our customer.

- Strengthen existing site services by contributing to strategic plans that support ongoing business growth.

- Coach and mentor site‑based technical personnel to enhance capability and performance.

- Maintain appropriate stock levels, including critical spares, to ensure operational readiness.

About you

A strong mechanical aptitude, supported by a relevant trade qualification and hands‑on experience maintaining underground drilling or load and haul equipment, is essential. You’ll bring a customer‑focused mindset and excellent communication skills, with the ability and willingness to share your knowledge, lead, and mentor others.

While you’ll receive comprehensive support from the Sandvik team during onboarding and beyond, this role is highly autonomous. We are looking for someone who is agile, self‑motivated, task‑focused, and capable of working effectively without direct supervision.

To be eligible for this role

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre‑employment medical.

What we offer

- Company‑wide Bonus scheme to reward your hard work and dedication.

- Training and development opportunities, from extensive internal programs to contributions towards external studies.

- Company‑funded paid parental leave, with superannuation contributions during the leave period.

- Sandvik Wellness Program to support and enhance your health and wellbeing

- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.

- Employee Referral program, earning up to $5,000 per successful referral

- Category E Vehicle (Work related use)

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data‑driven solutions, aiming for net‑zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For further information about the role please reach out to Talent Acquisition Specialist - Samantha.lingman@sandvik.com

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