Data Center Operation Technician, Data Center Engineering Operations

Overview

Data Center Operation Technician, Data Center Engineering Operations

Job ID: 3032403 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world’s largest information system infrastructures.

Responsibilities

- Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently; act as escalation point and technical troubleshooter for all systems and problems; deep dive into Linux server issues; XEN service virtualization troubleshooting.
- Technical: Troubleshoot technical issues on various platforms ranging from systems through to power/mechanical; remediation of physical layer outages, both systems & network; remediation or recovery of physical power issues on racks; participate in data centre power & cooling events.
- Operations: Meet 24x7 on-call requirements and respond during shift rotations; install & configure racks of hosts in line with internal SLAs; triage & resolve trouble tickets for all devices in your region; data centre point of contact for all high severity issues; physical replacement of server and network device parts; ensure correct rotation of parts & spares; help define metrics to increase customer uptime; enforce Amazon’s Security Best Practices; interact with third party vendors & contractors; contribute ideas to improve operational efficiency.
- Project Management: Participate in and deliver on a number of high impact small to mid-scale projects; participate in team meetings for metric analysis and project status updates; help build the world’s largest cloud infrastructure.

Qualifications

Basic Qualifications

- 2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems
- Server hardware troubleshooting experience

Preferred Qualifications

- Bachelor’s degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the following hardware platforms (e.g., Dell, HP) is a plus
- Previous experience working in a data centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

About the team

Diverse Experiences — Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr