Cleaning Services Senior Officer

This job description outlines the role of Cleaning Services Senior Officer (0000B3N7) at the NSW Department of Education. Position Overview Cleaning Services Senior Officer At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. - Temporary Full-Time up to 4 years - Various locations available with flexible working arrangements available >Salary: Clerk Grade 7/8 with salary ranging from $113,574 to $125,720+ super and annual leave loading - Become part of a growing and supportive team, making decisions and coordinating services that directly impact school communities. About Cleaning Services The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams, including Governance, ITD, Recruitment and Risk Management. About the role This is an exciting opportunity that offers the chance to make a real impact in keeping NSW schools clean, safe, and ready for learning. As a Cleaning Services Senior Officer, you will coordinate and monitor contracted cleaning services, manage scheduling, and keep performance data and records accurate and up to date. In this role, you will make day‑to‑day decisions on program delivery in line with policies and procedures, consulting with your manager on complex or contentious matters. You will also work closely with schools and contractors to resolve service issues, maintain high standards, support contractor onboarding, and contribute to continuous improvement initiatives that enhance cleaning operations and service delivery. For further information please click here to view the role description. About you We are looking for someone who is motivated by making a real difference and thrives in a fast‑paced, dynamic environment. You will bring focus, organisation, and a collaborative mindset to every task. The ideal candidate will have: - Exceptional organisational and time‑management skills to juggle multiple priorities - Confidence building strong relationships with schools, principals, contractors, and colleagues - A proactive, solutions‑focused approach to resolving challenges quickly - Attention to detail and a commitment to delivering accurate records and reports - Ability to make sound decisions and to escalate complex matters when needed - Enthusiasm for contributing to a newly established, high‑impact team Key Knowledge and Experience - Knowledge of cleaning service delivery standards and contractor management processes - Understanding of compliance, WHS, and risk requirements relevant to facilities - Current driver’s licence and willingness to travel across the assigned region - Current and valid Working with Children Check clearance for paid employment - Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading - Flex Leave entitlements, generous holidays & leave conditions - Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. 1. Describe your experience coordinating or monitoring contracted services or operational programs (300 words) 2. Give an example of a time you had to respond to a service issue or complaint from a customer or stakeholder. How did you ensure their concerns were addressed while maintaining operational standards? (300 words) If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre‑employment screening for this role which includes a National Criminal History Check. This is a child‑related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion . A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months. Location Sydney Region – Sydney City Work Type Full‑time Number of Positions 5 Total Remuneration Package: $142,504. Package includes salary ($113,574 - $125,720), employer’s contribution to superannuation and annual leave loading. Contact Joanne Stanborough - Joanne.Stanborough@det.nsw.edu.au We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. #J-18808-Ljbffr