Expression of Interest

2 weeks ago

Adelaide, Australia Benson Radiology Full time

Are you passionate about delivering outstanding customer service and keen to make a meaningful difference in people’s healthcare experiences? Join our supportive team of over 200 Radiology Receptionists and be the welcoming face for our patients, referrers, and healthcare partners.

About the Role

This role is a full-time opportunity for a friendly and organised Medical Receptionist to join our team. This role operates Monday to Friday, with shifts scheduled between 7:00 AM and 7:00 PM.

As the first point of contact, you’ll play a key role in providing exceptional front-line service to patients and stakeholders in a fast-paced, professional medical environment.

We are currently inviting expressions of interest for positions across the following clinic locations: Hampstead, North Eastern Community Hospital, Modbury, Golden Grove and Windsor Gardens. Please note, some positions may require travel between clinics.

Comprehensive Training Provided

To set you up for success, you'll take part in a five-week, full-time training program at our Hampstead Gardens training centre. This structured program will equip you with the skills, systems knowledge, and confidence to excel in your new role.

Key Responsibilities:

- Manage complex patient bookings via inbound and outbound calls
- Deliver top-tier patient care, including registration, scheduling, and addressing queries
- Handle inquiries from key stakeholders, including referrers
- Communicate with medical professionals and assist with results and admin duties
- Finalise billing and other essential support tasks
- This role requires flexibility to work across both call centre and reception shifts

About You:

- You're eager to learn, adapt, and grow in a fast-paced environment
- You have exceptional customer service skills and a patient-first attitude
- Strong communication, attention to detail, and multitasking are second nature to you
- A positive attitude and team spirit are essential in our collaborative environment
- Experience as a medical receptionist or familiarity with medical terminology is a plus (but not required)
- Customer service experience is a must

Benefits:

- Corporate discounts from over 100 retailers
- Health insurance discounts for you and your family
- Free medical imaging for family members
- Access to well-being programs and expert counselling support for you and your family
- Recognition program to celebrate your service and commitment
- Uniform allowance, outstanding tea room supplies, social events, and an unforgettable Christmas party

Next Steps:

We’re excited to hear from you To help us streamline the shortlisting process, please complete the short video interview pre-screen. This will assist us in reviewing your application for upcoming vacancies.

Ready to take the next step in your career? Apply now and be part of a team that values growth, support, and exceptional service

As an equal opportunity employer, we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, individuals of all ages, cultural backgrounds, gender identities, and expressions, as well as LGBTIQA+ individuals. We strive to create a supportive environment where everyone is valued and can thrive.

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