Endoscopy Receptionist

Cambridge University Hospital NHS Foundation Trust

Endoscopy Receptionist

The closing date is 26 November 2025

An exciting opportunity has arisen for the position of Endoscopy Receptionist. The receptionist is a key role in Endoscopy for welcoming patients, checking them in for their procedures, preparing materials for our booking coordinators, and performing some simple data work in our healthcare records software.

Endoscopy is a busy service with many patients visiting us each day. We enjoy having a friendly staff team with a positive atmosphere, supporting our patients together.

Main duties of the job

- You will be friendly, approachable, and collaborative, both towards patients and colleagues.

- You must be flexible and independent to complete the range of tasks over a day without close supervision.

- You must be detail-oriented and be willing to be calm under pressure when many patients are coming for check‑in.

About us

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the Trust focuses on quality service for patients, staff and partners. Recognised as providing ‘outstanding’ care and rated ‘Good’ overall by the Care Quality Commissioner. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social‑economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Immigration and sponsorship

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

- We cannot offer a full‑time permanent contract to those on a Student visa unless they have:

- applied for a Graduate visa;

- or successfully completed their course and applied for a Graduate visa before the anticipated start date of employment;

- or the Trust has agreed to sponsor them as a Skilled Worker and they will complete their studies within 3 months of the anticipated start date of employment.

This vacancy will close at midnight on 26th November 2025.

Interviews are due to be held on 3rd December 2025.

Benefits to you

At Cambridge University Hospitals, we want to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from the Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. We recently launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and a private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

- Numerate and literate

- Educated to GCSE level or equivalent

Experience

- Planning and organising straightforward tasks

- Working within agreed guidelines to set timescales

- Basic administrative experience

- Experience of customer service or dealing with the public

- Previous experience of working in the NHS

- Experience of call handling

Knowledge

- Understanding of confidentiality

- Basic knowledge of the Trust

Skills

- Ability to work as part of a team and build working relationships

- Good communication skills including telephone, email, face to face

- Ability to follow processes and procedures

- Ability to manage time working to schedule and timescales

- Basic IT skills – ability to use Microsoft Office Outlook

- Good organisational skills

- Willing to take on/learn new skills

- Ability to show attention to detail

- Ability to work under pressure

- Ability to handle challenging / difficult situations

- Ability to multitask and problem solve

Additional Requirements

- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust

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