Product Specialist

Overview

Ready to shape the future of Rebuilds solutions?

Join a team that’s redefining customer experience and driving innovation in rebuild strategies. At WesTrac, we’re committed to delivering smarter, cost-effective solutions that keep our customers ahead of the game. If you’re passionate about creating value, building strong relationships, and leading strategic growth initiatives, this is your opportunity to make a real impact.

About the Role

Reporting into the Aftermarket Manager, the Rebuilds Specialist will join our Aftermarket Team on a Full-time basis at our Guildford Branch. This role involves being responsible for driving growth in parts and service revenue through strategic aftermarket initiatives. This includes developing tailored rebuild solutions, component assurance, collaborating with internal teams and Caterpillar, and supporting sales teams to deliver customer satisfaction and reduce operating and ownership costs.

Roster: Monday – Friday, 8.5 hours per day (including meal break)

What You’ll Do

- Lead the development and execution of rebuild strategies to deliver parts & services growth and customer satisfaction.

- Conduct market analysis to identify trends, customer needs, and competitive opportunities.

- Collaborate with cross-functional teams to deliver tailored solutions, continuous improvement initiatives to deliver lowest ownership costs.

- Develop and deliver training programs for customer-facing teams on new products and solutions.

- Partner with Caterpillar and internal teams to implement merchandising programs and capture growth opportunities.

Skills & Experience

- Minimum 3 years’ experience in OEM or related industries, with a background in project delivery, account management, or technical sales.

- Strong business acumen with deep product and industry knowledge, particularly in mining and construction, including Caterpillar products

- Proven stakeholder engagement and relationship management skills across all levels

- Analytical mindset with strong attention to details and a focus on continuous improvement

- Excellent communication skills, including writing, presenting, and engaging with customers at various organisational levels

- High level of attention to detail and the ability to apply critical thinking, analysis and identify continuous improvement opportunities

Our Benefits inclusive of but not limited to

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts

- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our WesTrac Institute.

- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world/'s largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people/'s diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 4604

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180 - which has reviewed our policies, processes, and initiatives to certify support for diversity, inclusion and equality.

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