Workshop Technician

Contribute to our mission, Technology for Life.

Reporting into the Workshop Team Leader, the new Workshop Technician ("WT") will be based at our Notting Hill head office. The WT is to play a key role in taking care of technical assistance for internal stakeholders and our customers' products service work and presales requirements, as well as:

- Maintenance, repair, and testing of customer products;
- Ensure timely completion of service work and associated records and reports;
- Provide technical assistance to Field Service Technicians and Territory Managers;
- Assess incoming jobs and provide feedback to customers if there are any anticipated delays;
- Conduct presales service work when requested and assist with maintaining database of customer presales requirements;
- Prepare detailed quotations for customers, assist with queries, and always positively promote Draeger;
- Prepare and submit service jobs to ensure that all jobs are invoiced on time;
- Apply a compliance focused mindset across all operations, and;
- Always ensure a safety-first approach.

The ideal candidate will be equipped with the following qualifications, skills, and experience:

- 2+ years' exposure in a similar role;
- Formal qualification a maintenance trade discipline or demonstrated relevant experience;
- Proficiency with hand and power tools, heavy-duty equipment, and specialized electrical and electronics measurement and communication devices;
- Experience with technical documentation and diagrams, comprehending technical problems presented by customers, and providing effective solutions;
- Well versed in effectively articulating company and product information to customers;
- Working knowledge of routine arithmetic calculations and pricing structures to complete quotations;
- Moderate-to-high level of proficiency with various computer software, including Microsoft Office suite of applications;
- Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
- Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards;
- Excellent customer focus, stakeholder liaison, problem solving, interpersonal, communication, organisational, and task management skills;
- Team player with a positive attitude and willingness to learn, and;
- Current Drivers License.

Make a difference – and be rewarded accordingly.

- Unique, supportive, respected, and proud culture;
- Feel great about being a part of helping communities;
- Genuine career and professional development opportunities;
- Flat structure and open doors, giving you access to all leaders;
- Global, long-established company with a great brand to reinforce your effort;
- Attractive remuneration package and annual bonus reviewed annually;
- Health and wellbeing partner discounts, and support throughout the career lifecycle;
- Recognition and service programs and birthday vouchers;
- Benefits, discounts, and Star Awards;
- Salary sacrificing options;
- Excellent and thorough on the job training;
- Employee Assistance Program for you, and your family, and;
- More that you would expect from a global leader.

We are passionate about everything we do. And we do it for Life.

Draeger creates technology and solutions to protect everyone's great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.

Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career

Applicants must demonstrate the right to work in Australia or New Zealand.

No agency assistance is required.

---