Member Experience Lead

6 days ago

City Of Melville, Australia REVO Fitness Full time

Overview

- Play a pivotal role in supporting the expansion of our rapidly growing business
- Genuine potential for career growth within a dynamic environment.
- Prioritise member experience over sales, cultivating a welcoming atmosphere.

The Opportunity (Casual)

Revo Fitness is on an exciting growth journey, regularly opening new clubs to make affordable fitness accessible to more Australians. We pride ourselves on simplifying the gym experience with affordable membership offerings, excellent member experiences and high-quality fitouts that our members have come to know and love.

As a Member Experience Lead, we seek passionate individuals who value the importance of the role we play in providing a simple, welcoming, high-quality, and consistent experience for our members.

Key Responsibilities

- Quality Member Experience: Together with our Club Manager, you will act as the primary point of contact for members, ensuring they receive personalised support aligned with Revo Fitness's vision and values. Your proactive approach will create a welcoming atmosphere where members feel motivated and encouraged on their fitness journeys.
- Team Collaboration & Culture: Cultivate positive relationships with teammates, embodying Revo Fitness's values and behaviours. Your role will be instrumental in fostering an inclusive and supportive team environment where every member feels valued and motivated.
- Club Presentation: Maintain Revo Fitness's high standards for cleanliness, organisation, and equipment functionality. Your attention to detail will ensure that members enjoy a safe and hygienic environment that enhances their overall experience.
- Compliance and Safety: Uphold health and safety standards to protect both team members and members, ensuring adherence to all relevant regulations and protocols. Your commitment to safety will contribute to a secure and inclusive environment for all members at Revo Fitness.
- Reporting and Administration: Ensuring smooth operation of our systems by managing member details, checklists, and maintaining strict confidentiality of this information.

Essential Skills and Experience

- Alignment with Revo's Brand, Values, and Behaviours is essential.
- Proven customer service experience with excellent interpersonal skills.
- Strong communication and conflict management skills.
- Initiative and a proactive approach to exceed member expectations.
- Current First Aid & CPR Certification required prior to starting.
- Previous customer service experience is highly regarded, but not required.

Who is Revo?

At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.

Our Values

- We keep it simple
- We do what we do well
- We care about our people
- We are all about the experience
- We believe in raising the bar

If you’re ready for a new challenge and want to join a dynamic team, who love pushing the boundaries, hit the apply button now.

#J-18808-Ljbffr

  • Fill Team Member

    3 days ago

    Melville, Australia Spotlight Full time

    Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 130 stores across Australasia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today! If you have the kind of...

  • Team Member

    1 week ago

    City Of Melville, Australia Nando's Australia PTY LTD Full time

    Team Member - Myaree page is loaded## Team Member - Myareelocations: Myaree, Western Australia, Australiatime type: Part timeposted on: Posted 6 Days Agojob requisition id: JR107931**At Nando’s, it’s all about the people, with chicken on the side!**Join our vibrant crew, earn money, learn life skills, and have fun discovering your best self....

  • Customer Service Team Member

    2 weeks ago

    Melville, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Team Members

    1 week ago

    City Of Melville, Australia Craveable Brands Ltd. Full time

    Chicken Treat is an iconic Australian brand and opened its 1st restaurant in 1976. Since then we have grown to over 50 restaurants across Western Australia & Queensland. We are passionate about our people, customers and creating irresistible chicken meals. We are serious about providing craveable experiences that put smiles on the faces of our customers …....

  • Customer Experience Specialist

    2 weeks ago

    Melville, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provid - Vibrant team environment & supportive management Are you a driven Sales Representative who wants to reap the financial reward for your strong sales ability? Join our team at Melville Hyundai today! **Are you...

  • Customer Experience Team Lead

    3 weeks ago

    City of Melbourne, Australia Splend Full time

    About us About us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; we are fast-tracking the transition to green mobility, and we are...

  • Customer Experience People Lead

    4 weeks ago

    City of Melbourne, Australia Roman Health Pharmacy LLC Full time

    Overview Our Purpose At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the...

  • Retail Team Member

    2 weeks ago

    Melville, Australia Macpac Full time

    **Retail Team Member Macpac Myaree (Western Australia)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a...

  • Kmart Kardinya

    4 days ago

    City Of Melville, Australia Kmart Group Full time

    Brighter Futures start here. As Australia’s biggest and most loved retailer, we’ve been brightening everyday life for families for over 50 years. At our stores, distribution centres and offices across Australia, New Zealand and worldwide, our diverse 47,000‑strong team comes together to give families easy access to on‑trend products at incredibly low...

  • [Apply in 3 Minutes] Senior Quality Engineer

    4 weeks ago

    City of Melbourne, Australia Lead Group Consultancy Full time

    - Play a key role in ensuring full compliance with international standards - Join a fast paced work environment - Start up in commercialisation phase We are working with an innovative medical technology company on a mission to make heart disease diagnosis and management faster, smarter, and more accessible through innovative digital solutions. About the...