Customer Engineer

2 days ago

City of Melbourne, Australia Vertiv Co Full time

Key Responsibilities

Planning & Reporting

- Plan your customer service maintenance visits in a structured and methodical manner.

- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.

- Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

- Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.

- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.

- Keep up to date with your training requirements across multiple Vertiv technologies.

- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.

- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality

- Comply with all Work, Health & Safety, Environment and Quality obligations.

- Actively promote safety in the workplace

Daily Work Duties and expectations

- Drivers Licence is required (may involve visit to remote sites)

- Overnight or longer trips may be required.

- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.

- Attending customer Service calls.

- Use of ladders, Scissor lift and scaffolding.

- Working in tight and restricted locations.

- Working on and around Energised Electrical equipment.

- Working on live refrigerant lines and pressure vessels.

- Working and Heights (needs Work at Heights Training and refreshed every 5 years)

- Working on HVAC Mechanical systems that will involve awkward body positions at times.

- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent

Nil

Main contacts within Company

- Other Customer Engineers – Thermal

- Service Supervisor –Thermal

- Service Operations Manager

- Safety Manager

- Technical Support Team

- Sales Team

- Finance

Main contacts outside the Company

- Customers

- Product Suppliers

- Contractors

- Vertiv Partners

Education/Qualification

- Mechanical Trade Certificate (state dependant)

- Restricted Electrical Licence

- Refrigerant Handling Licence

Specialist Knowledge

Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience

- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician

- Thermal controls & Networking knowledge

- Proficiency in Microsoft Office

Personal Characteristics

- Excellent communication, inter-personal and problem-solving skills.

- Learning agility

- Interpersonal skills

- Ability to work collaboratively in a team environment.

- Ability to multitask and priorities workloads.

- Negotiation & influencing skills.

- Computer literacy at an intermediate level

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