[28/9/2025] Team Member

Overview

Port Melbourne location with free onsite parking

Part time position (8 am to 1 pm). Operating hours Monday to Friday, no weekend work.

Great Working and Team Environment

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About You

Working in a fast-paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.

Responsibilities

- Handle internal/external calls
- Dealing with customer enquiries
- Maintain the switchboard databases
- Assist in organising and setting up the room for meetings and conferences
- General administrative duties, including assisting in the mailroom operation (handling mail/parcel, courier bookings, etc), raising and reporting faults
- Maintain office equipment, office supplies and stationery
- Establish and maintain relationships with clients, suppliers and Canon Business Services to deliver service excellence
- Perform tasks to ensure the highest level of client satisfaction is achieved
- Comply with Canon Business Services and client standards, policies, and codes of conduct
- Responsible for adopting eco-friendly work practices and identifying opportunities for improving performance in environmental sustainability
- Any other ad hoc tasks as and when required

Key Requirements

- Hold a valid Driver’s License (preferred)
- Good knowledge of MS Office and an ability to quickly learn new technology
- Strong communication and a focus on delivering exceptional customer service
- Strong organisational and time management skills
- The ability to work under pressure to achieve stringent service standards
- Previous customer service experience highly regarded
- Please note: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.

Provider

Description

Enabled

SAP as service provider

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