Senior Workforce Strategy Consultant

1 week ago

Bendigo, Victoria, Australia Medibank Private Limited Full time
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At Medibank we've recently unified our health services under one brand –Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

As the Senior Workforce Strategy Consultant, you will collaborate with the Analytics and Workforce Planning teams to uplift Amplar's workforce planning capability through enhanced rostering and scheduling processes across the Amplar Operations Division.

You will leverage deep data sets to create insights and analytical solutions to support management decision making, impacting Amplar Health customers, operations, clinical and commercial outcomes.

How you will create value

In this broad ranging role, you will use your analytical and technical skills to add value to Amplar Health by:

- Acting as a trusted business partner to operational stakeholders, understanding needs and translating business problems into relevant workforce solutions to improve customer, operational, and business outcomes.
- Collaborating with business and operational leaders to uplift Amplar's workforce planning capability through enhanced rostering and scheduling processes across Amplar operations.
- Partnering with multiple businesses to analyse and recommend short and long-term interventions for current businesses as well as support the growth of Amplar Health by leading and recommending optimal workforce compositions and models for future business.
- Providing advice on optimal workforce mix and operational scheduling and rostering processes.
- Leveraging best practice workforce planning to provide insight and recommendations to support Amplar operational leaders on how to best optimise staffing levels.
- Generating highly accurate forecasts for call volume demand, average handling time, attrition and staffing requirements ranging from short (30 -60 days) to long term (12 months) resource plans.
- Using historic data and trends to analyse behaviours that influence workload and workforce demand and articulate assumptions to model forecasts.
- Leading resource planning meetings and discussions with internal and external stakeholders including bids, tenders, expansions and restructures.
- Translating complex workforce data into meaningful insights, using advanced visualisation techniques.

About You

You have proven workforce planning capability with a track record of leading process improvement and improving efficiency and productivity within an organisation. With excellent relationship management skills, you provide support to business stakeholders with customer, operational and commercial insights through in-depth analysis, to support informed decision making.

Other key requirements include:

- Minimum 10 years of workforce planning and optimisation experience in large, complex contact centres and/or community-based healthcare environments.
- Deep experience across end-to-end workforce planning methodologies, including modelling, forecasting and scheduling.
- Expertise in Workforce Planning software/s (eWFM, Aspect or other) as well as community-based rostering and scheduling tools.
- Skills in data analytics, visualisations and storytelling are required to present meaningful information to business leaders and stakeholder groups.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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