[9/10/2025] Executive Director, Strategic Communication and Engagement

About the Organisation

It is an exciting time of transformation for the Department of Customer Services, Open Data and Small and Family Business (CDSB). Their vision is to empower businesses to get on with business, citizens to get on with life and government to deliver. They are responsible for driving the Queensland Government's priorities in customer service delivery, digital technology and data that enables a transparent and efficient government. CDSB are looking for a highly skilled communications and engagement leader to drive impact and innovation during this legacy-building stage.

About the Role

As a senior executive leader, the Executive Director is responsible for establishing and driving an integrated communication strategy that supports the department’s vision and objectives.

The Executive Director, Strategic Communication and Engagement provides high-level leadership in shaping and delivering the department’s communication, media and engagement strategies. The role oversees media relations, brand management, digital channels, internal communications and marketing campaigns, while ensuring effective crisis response and stakeholder engagement. It provides authoritative advice to senior leaders and government, manages resources and governance frameworks and leads a multidisciplinary team to drive innovation, performance and alignment with organisational priorities.

For a full copy of the duties and responsibilities, please refer to the Candidate Information Pack.

About You

You will be a highly skilled, dynamic and strategic leader with proven experience in leading communication strategies that align with government priorities. Your ability to thrive in fast-paced, reactive environments is complemented by your experience in successfully leading multidisciplinary teams and navigating complex communication issues during significant events, such as natural disasters. With a focus on fostering collaboration with high level stakeholders, you bring exceptional engagement skills and a commitment to building organisational capability in communication and engagement.

To thrive in this role, you will need to demonstrate the following:

- Proven ability to lead and deliver communication strategies that align with organisational priorities, while working collaboratively with stakeholders to achieve shared goals;

- Exceptional skills in advising senior leaders, managing complex communication issues and building networks to enhance the organisation’s reputation and engagement;

- Demonstrated expertise in analysing sensitive information, managing risks and finding innovative solutions to communication challenges;

- Proven ability to manage budgets, resources and campaigns, ensuring projects are delivered on time, within budget and with measurable results;

- Proven skills in leading teams, fostering a culture of improvement and excellence and building organisational capability in communication and engagement; and

- Exceptional writing skills with expertise in tailoring messaging for diverse audiences and coaching others to adapt voice and narrative effectively.

In return you will have the opportunity to help shape a department that will provide better services to Queenslanders. You will be at the forefront of and help inspire a team of communications and marketing professionals to create a high-performing and collaborative culture.

Flexible working options, competitive salary and benefits and generous leave entitlements are also on offer.

Please note this is a Brisbane based role with a contract up to 5 years.

Job Applications close Thursday 23rd October 2025.

How to Apply

To receive a candidate information pack about this role, please email matilda.hawkins@uandu.com

For a confidential discussion, please call Erica Brush at u&u on 07 3232 9129 quoting job number 42636.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.

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