Urgent Search Customer Support Engineer
2 weeks ago
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
- Support and guide VAST data account teams on account technical status and activities.
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Requirements
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Excellent business written and verbal communication and presentation skills.
- An advantage to candidates that have hands-on lab and hardware management experience.
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.
#J-18808-Ljbffr
-
Search Engine Optimization Consultant
2 weeks ago
Sydney, New South Wales, Australia Search It Local Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Search It Local. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$90,000.00/yrDirect message the job poster from Search It LocalAre you an...
-
Search Engine Optimization Consultant
24 hours ago
Sydney, New South Wales, Australia Search It Local Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Search It Local. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$90,000.00/yrDirect message the job poster from Search It LocalAre you an...
-
Urgent Search Senior Interiors Project Leader
12 hours ago
Sydney, New South Wales, Australia Kappa Executive Search Full timeWe're working with one of Sydney's most established and respected design studios to find a Senior Interior Designer to take the lead on a series of high-end hospitality and residential projects.This is a senior-level role — reporting directly to the National Head of Interiors — where you'll be trusted to run projects, mentor a growing team, and play a...
-
Urgent Search Operational Risk Manager
3 weeks ago
Sydney, New South Wales, Australia BTI Executive Search Full timeConsultantcharmaine.mclauchlan@btiexecutivesearch.com.auReference number: 575178Profession:Company: BTI Executive SearchDate posted: 10th Feb, 2025
-
ML & Search Engineer
2 weeks ago
Sydney, New South Wales, Australia Haast Full timeAbout HaastWe're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY.For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered...
-
ML & Search Engineer
4 weeks ago
Sydney, New South Wales, Australia Permhunt Full timeWe're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY.For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered platform is...
-
ML & Search Engineer
2 weeks ago
Sydney, New South Wales, Australia Permhunt Full timeWe're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY.For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered platform is...
-
Urgent Search) ict engineer
3 days ago
Sydney, New South Wales, Australia Randstad Full timeReporting to the Software Engineering Manager. You will support the provisioning and upkeep of Information and Communications Technology (ICT) systems and solutions for Defence and will also provide ICT support including troubleshooting customer issues pertaining to the Software Support System, mobile devices and equipment.The candidate must be an Australian...
-
Urgent Search Software Engineer
3 weeks ago
Sydney, New South Wales, Australia Plenti Full timeWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Paid Search Professional
3 days ago
Sydney, New South Wales, Australia beBeePaid Search Full time $80,000 - $90,000About the OpportunityThis is an exciting chance for a recent graduate to kickstart their career in paid search with globally leading training and support.