(Apply in 3 Minutes) Customer Success Specialist

4 weeks ago

Council of the City of Sydney, Australia Rzforex Full time

Overview

We are a fintech company established in 2014 with headquarters in Sydney. We are in a phase of rapid expansion, with branch offices in Japan and the United Kingdom. We are committed to providing a diverse range of payment solutions to individual and corporate clients worldwide, partnering with multiple financial institutions and banks, and leveraging cutting-edge financial technology to deliver convenient, secure, and cost-effective payment experiences.

Responsibilities

- Client onboarding: Facilitate a smooth onboarding process for new clients.
- Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
- Relationship management: Build and maintain relationships with prospective and existing customers using strong interpersonal skills.
- Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.
- Documentation: Maintain detailed and accurate records in our trading system.
- Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

- Degree holder in any discipline; bachelor’s degree in finance, economics or a related field preferred.
- Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.
- Strong knowledge of foreign exchange markets and payment solutions.
- Excellent communication and interpersonal skills.
- Customer-centric, hardworking, detail-oriented with a can-do attitude.
- Proficiency in MS Office (Word, Excel, Outlook).
- Bilingual proficiency in English and another language, such as Japanese, Korean, or Nepali, will be highly regarded.

Benefits

This is an entry level role, so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry. In return, we offer monthly team building events, birthday leave, and a competitive package including a bi-annual performance bonus.

We are committed to providing a diverse and inclusive workplace. The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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