Cluster Leader

Cluster Leader page is loaded## Cluster Leaderlocations: AUS - 0611 - PERAIR INT A/S DEP T1 ON THE MOVEtime type: Full timeposted on: Posted Todayjob requisition id: JR48477**Role Title****Assistant Area Manager**Reports toState ManagerLocation - Perth SouthAustraliaBusiness unitRetail**Role purpose**To lead a team of frontline colleagues to manage and grow profitability of all retail stores and ATM Business. To build and maintain effective B2B Partner Relationships with Airport Authority and Airport Concessionaires/businesses. Assistant Area Manager will be responsible for coaching of all Store Leaders, Sales Consultants and supporting the coaching of all Customer Care/Digital Coordinator roles to achieve KPI targets. The role will be supporting the store teams in maximising all initial sales and all future on -line sales.**Key****accountabilities*** Delivering excellence in customer service- engaging, connecting, and adding value to each customer experience.* Support Teams to maximise initial walk-up sales /grow future online sales and ATM revenues.* Coach team and be a product expert of features and benefits of all Travelex Products/ATM machines.* Promote to all customers our online product range for all future transactions.* Work with all leaders to improve Customer Service levels at stores by effectively implementing the Customer care sales process.* Able to overcome client objections and address client complaints.* Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment, and performance management.* Support with product launches and promotions – understanding all current market campaigns ensuring all team are across campaign and promoting.* Support Manage inventory (Inventory role) and margins across the Airport.* Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements.* Support communication for all site staff and management* Maintain and grow effective local relationships (landlords, airports, concessionaires/businesses etc) – support teams to drive excellence in the day-to-day operational account management.* Undertake Company training within required timescales & of the entire Team.* Share best and implement good practice within the Airport.* Support and imbed any other related activities as required by the business.* Provide timely feedback to Area Manager in relation to their business area including operations and colleagues’ performance.**Key interface/****relationships*** Internal and External stakeholders: customers, partners, internal support functions, 3rd parties* Finance: reports, budgeting, business case support* HR: recruitment, learning and development, performance management* Marketing: in store POS, promotions / campaigns, customer collateral* Pricing: pricing strategies, analysis of rates, margin reports, currency trends* Product & Marketing: competitor analysis, training, product upgrades* IT: support, hardware and software, rate board* Retail management: budgeting, strategy, and planning* Facilities: store builds and network planning* Online: order fulfilment* Compliance, Operations, Rigour Risk: ensure trading within policy & as per regulatory licence(s)**Role-specific****experience and****skills*** Ability to engage and present persuasively at Senior Management level.* Exceptional customer service skills. Able to overcome client objections and successfully address client complaints.* Demonstrate excellent knowledge of all products, services and procedures including customer care sales process and ATM’s.* Commercial acumen* Demonstrated experience working with computer systems.* Highly analytical* Works to coach individuals to improve performance.* Experience of working effectively in a matrix structure* Communicates effectively, strong written and verbal communication**General****experience and****personal****qualities**Commercial acumen* Embracing Digital mindset and online fulfilment proposition.* Strong commercial acumen and ability to apply solid commercial judgment in their area of expertise.* Protect the business by ensuring compliance to procedures, managing risks, and escalating where appropriate to protect the reputational integrity of Travelex.Strong relationships* Self- aware, open minded with a high degree of personal and professional integrity-The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.* Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise* Ability to emphasize and maintain professionalism in customer interactions.Management of change* Experience of managing & executing change in a multi-site environment* Self-aware, open-minded with a high degree of personal and professional integrityPerformance and results focus.* Flexible and embracing Airport uniqueness.* Demonstrates proactiveness and self-motivation.* Demonstrates Personal Excellence* A strong record of performance delivery through increased sales, cost management, performance against KPIs* The ability to analyse issues, develop solutions and influence key decisions, balancing risk with results.* Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex.
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