Patient Advisor

4 weeks ago

Council of the City of Ryde, Australia NHS Full time

This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.

Argyll House Surgery will be the employer for this role.

Salary: Based on experience

Closing date - 13/10/2025 but may close earlier if adequate applications are received.

We are excited to be expandingour existing team

We are seeking aself-motivated individual with excellent attention to detail. The successfulcandidate must have exceptional people skills and a background inhealthcare/patient advisor experience.

Main duties of the job

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.

Our team includes a fulltime GP, two part-time GPs, one practice nurse, and three healthcare assistants as well as a Clinical Pharmacist, two Physician associates, Practice Manager, admin manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.

Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

CQC

We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good

Job responsibilities

Reception Duties

- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception positions as necessary
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests
- Registrations of new patients - computer data entry and medical records
- Process patients changes of address - computer data and medical records (have knowledge of practice area)
- Processing blood test requests and generating these for appointments as per GP request
- Working closely with colleagues to complete all administrative tasks within practice procedure time frames

Telephone

- Have working knowledge of telephone systems
- Have a polite, friendly, approachable telephone manner
- Experience dealing with difficult/agitated patients

Other Tasks

- Secure and check rooms after surgeries
- Ensure building security
- Any other tasks allocated by managers

Person Specification

Experience

- Experience in working within a Customer Service environment.
- Experience of working with the general public.
- Experience of reception work.
- Experience using SystmOne (Primary Care IT System).
- Experience processing medication requests.

Qualifications

- GCSE Grade A to C in English and Mathematics

Skills

- Excellent communication skills (Written and Oral).
- Clear, polite telephone manner.
- Time Management and the ability to work to deadlines.
- Interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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