x4 Functional Support Analyst

Work Type: Ongoing - Full-time or part-time

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/EHEALTH/1891426NA

We’re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research.

It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role

There are 4 opportunities for this role.

The PCMS Functional Support Analyst is responsible for providing application functional support to Patient and Client Management System (PCMS) Health Service clients across Victoria.

The PCMS Functional Support Analyst, reporting to the PCMS Functional Support Manager, provides expert support, advice, and assistance to Victorian public hospitals utilising the i.Patient Manager application via the PCMS service. This role is responsible for achieving team KPI, SLA, and OLA goals, as well as the reporting of application and service faults to appropriate vendors and teams.

Please review position description for further details on the role.

About us

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you

The Department of Health is seeking a capable and motivated PCMS Functional Support Analyst to join our dynamic team. In this role, you will provide expert support for the Patient Client Management System (PCMS), ensuring operational effectiveness and contributing to continuous improvement in health service delivery.

As a key member of the team, you will apply a systems-thinking approach to understand how PCMS integrates with broader departmental objectives and processes. You'll be instrumental in identifying opportunities to enhance system performance, improve service outcomes, and support ongoing innovation.

We're looking for someone who can lead by example—building strong team cohesion, delegating appropriately, and ensuring your team has the resources and clarity needed to succeed. You will work collaboratively across teams and functions, using your leadership to bring together the right people to solve complex issues and deliver results.

Service excellence is at the core of this role. You will take responsibility for resolving issues promptly, actively seek feedback from stakeholders, and make meaningful changes to improve quality and timeliness of services. A focus on client and stakeholder satisfaction is essential.

To be successful, you must demonstrate sound problem-solving skills—gathering and analysing information from multiple sources, engaging with stakeholders to fully understand issues, and proposing practical, effective solutions.

If you're passionate about contributing to a better healthcare system and thrive in a collaborative, high-performing environment, we encourage you to apply.

Mandatory

- A tertiary qualification in fields related to Information Technology or relevant experience in the Health Information Technology sector.

- A strong understanding of the Victorian Health Sector concepts including statutory reporting, patient administration, and hospital information systems and workflows.

On a personal level, the candidate will be a collaborative team player who shows respect for others and works effectively with diverse styles. They will have strong attention to detail, demonstrate integrity and accountability, and use their analytical and conceptual skills to approach complex problems with creativity and sound judgment.

What we offer

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.

- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.

- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Applications close Tuesday 4 November 2025 at 11.59pm

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