Hotel Housekeeper

Overview

Join One of Northern Indiana's Leading Hospitality Groups

As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka

If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.

Job Summary

The Housekeeper is responsible for maintaining the cleanliness and overall appearance of guest rooms and public areas within the hotel. This role plays a vital part in ensuring that the hotel provides a comfortable and pleasant environment for guests. The Housekeeper will clean and prepare guest rooms for check-in, maintain cleanliness in all hotel areas, and contribute to an overall positive guest experience.

Key Responsibilities

- Guest Room Cleaning:

- Clean and prepare guest rooms, including making beds, dusting, vacuuming, mopping floors, and cleaning bathrooms.

- Replenish guest amenities, such as towels, toiletries, linens, and other supplies.

- Ensure all surfaces, furniture, and fixtures are cleaned and well-maintained, and that all areas are free of debris or dust.

- Report any damages or maintenance issues (e.g., broken furniture, malfunctioning appliances) to the housekeeping supervisor for follow-up.

- Change bed linens, clean and sanitize restrooms, and ensure the room is ready for guest check-in.

- Public Area Cleaning:

- Maintain cleanliness and hygiene in public areas, such as the lobby, hallways, elevators, restrooms, and stairwells.

- Ensure that all public restrooms are clean, stocked with necessary supplies, and sanitized.

- Remove trash from public areas and ensure cleanliness of entryways, common areas, and corridors.

- Maintain cleanliness and order in all areas guests frequent, ensuring a positive first impression of the hotel.

- Ensure that clean linens, towels, and other textiles are properly folded and stored.

- Transport soiled linens to the laundry area, following proper procedures for handling linens and laundry equipment.

- Assist with linen inventory, ensuring an adequate supply of clean towels, sheets, and other items.

- Health & Safety Compliance:

- Ensure proper use and storage of cleaning chemicals and supplies according to safety and environmental standards.

- Follow all hotel health and safety guidelines, including infection control procedures, to maintain a clean and safe environment.

- Report any potential safety hazards, such as wet floors, broken equipment, or fire safety concerns, to the appropriate department.

- Guest Interaction:

- Respond to guest requests and special needs in a professional and timely manner.

- Be attentive to guests’ needs, such as providing additional amenities, towels, or room supplies.

- Ensure privacy and respect for guests' belongings while cleaning rooms.

- Work with other housekeeping team members to ensure efficiency and that all rooms are cleaned according to hotel standards.

- Communicate any special guest needs or requests to management.

- Work with the housekeeping supervisor to meet daily cleaning targets and room preparation timelines.

- Assist with deep cleaning or seasonal cleaning projects when needed.

- Perform other duties as assigned, such as restocking cleaning carts, organizing storage areas, or assisting in cleaning guest event spaces.

Qualifications

- Education & Experience:

- High school diploma or equivalent preferred.

- Previous housekeeping experience in a hotel or similar environment preferred but not required.

- Familiarity with cleaning chemicals, tools, and equipment is a plus.

- Skills & Knowledge:

- Strong attention to detail and a commitment to cleanliness.

- Ability to work efficiently in a fast-paced environment while maintaining high standards of quality.

- Knowledge of cleaning techniques and best practices.

- Ability to lift and carry up to [weight] pounds and perform physical tasks for long periods.

- Good communication skills to interact effectively with guests and staff.

- Personal Characteristics:

- Positive attitude and a strong work ethic.

- Reliability and punctuality to meet cleaning schedules.

- Ability to work independently or as part of a team.

- Strong customer service skills with a focus on guest satisfaction.

- Friendly, approachable, and professional demeanor.

Physical Demands

- Ability to stand, walk, bend, and lift for extended periods of time.

- Ability to lift and carry up to 50 pounds of supplies and linens.

- Ability to push or pull carts, and work in physically demanding environments.

JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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