[Apply Now] Banking Consultant, NSW

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Banking Consultant, NSW

Department: AR Branch Network

Division: Australia Retail

Location: Tweed Heads South

About Us

- Build a rewarding career in an innovative, fast paced and collaborative environment
- Are you someone who has the desire and ability to move up a career path to Lending? Join us
- Use your passion and curiosity for people, and put them at the centre of everything you do

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow.

Role Location: Tweed City Shopping Centre, shop T310/54 Minjungbal Dr, Tweed Heads South NSW 2486

Role Type: Permanent

Schedule: Rostered Hours: Monday: 09:00 AM - 04:15 PM (30 minute break) = 6.75 hours, Tuesday: 09:15 AM - 04:15 PM (30 minute break) = 6.50 hours, Wednesday: 09:15 AM - 04:15 PM (30 minute break) = 6.50 hours, Thursday: 09:15 AM - 04:15 PM (30 minute break) = 6.50 hours, Friday: 09:00 AM - 04:15 PM (30 minute break) = 6.75 hours, Saturday: Not Rostered, Sunday: Not Rostered, Total Weekly Rostered Hours: 33.00 hours

What will your day look like?

As a Banking Consultant, you will have the opportunity to:

- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
- Actively participate in and support bank programs and initiatives
- Take responsibility to ‘know your customer’ from a risk perspective
- Ensure compliance with ANZ and branch policies and procedure

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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