Senior Engagement Mgr, AWS Industries, Global Accounts Professional Services

Senior Engagement Mgr, AWS Industries, Global Accounts Professional Services

Job ID: 3108068 | Amazon Web Services Australia Pty Ltd

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At Amazon Web Services (AWS), we’re hiring a technical Engagement Manager to lead AWS consultants, partner, and client teams. AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead project or program teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate risks to execution.

The Amazon Web Services Industry (AWSI) Professional Services team is a consulting organization that works with our global enterprise customers in various industries to achieve their business outcomes securely and faster in the cloud. Through project‑based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long‑term business expansion.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will apply your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and elevate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.

You will deliver business objectives by managing a matrixed team across multi‑stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.

You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive‑level project updates to detailed sprint plans and financial reports.

You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.

You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.

You have business and financial acumen to manage the scope, timeline, and budget of each individual project.

You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

This is a customer‑facing role. You will be required to travel to client locations to deliver professional services as needed.

Key job responsibilities

- EXPERTISE

- Experience leveraging project management and development methodologies on enterprise level engagements.

- Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer‑facing technology.

- SOLUTIONS

- Lead individuals, teams or multiple groups and play an active role in analysing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and partners to achieve those goals while understanding the client environment and any limitations to execution.

- Business case development.

- DELIVERY

- Plan, organise, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones and budgets.

- Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.

- COMMUNICATION

- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and project level resources such as SMEs.

- TEAMING

- Team player who effectively integrates, motivates and builds relationships with cross‑functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organisations involved in or affected by the project.

About the team

Diverse Experiences—AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 7+ years of external or internal customer‑facing, complex and large‑scale project management experience
- 5+ years of IT platform implementation in a technical and analytical role experience
- Experience working with and presenting to C‑level executives, IT, and lines of businesses across organisations or equivalent
- 7+ years of experience working in an IT Professional Services or consulting organisation supporting Global companies.

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience in AWS services
- Experience in leading and delivering enterprise‑level IT engagements
- Bachelor's degree in STEM field
- Experience in delivering design solutions for projects of large scope and complexity
- Possesses a deep knowledge of Agile programs at scale

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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