Casual Library Customer Experience Assistant

- Casual positions available
- Be part of our customerfocused library team, who provide exceptional service to our diversecommunity.
- Casual hourly rate from $41.94 to $49.15
- Flexible casual positions rostered on weekdays,weekends and evenings during library opening hours

About us:

Burwood Council is a vibrant hub in Sydney's InnerWest, recognised as a Strategic Centre by the NSW State Government. With itsthriving business district, cultural diversity, and well-designed publicspaces, Burwood is at the heart of a forward-thinking community.

Our Library and Community Hub is an energetic andinspiring workplace with a Strategic Plan offering an innovative pathway forthe Library team and includes ambitious and exciting opportunities for staff tostrengthen the Burwood Community by supporting literacy, digital connection,creativity and life-long education.

The Library team is a passionate group who embodyour library values of professionalism, collaboration, inclusion and communitydriven service. The library is a welcoming place that enriches our diversecommunity with opportunities to inspire, learn, connect and belong.

At Burwood, we value our people as our greatestasset. Join us as we work towards achieving our ambitious Community StrategicPlan 2036

Read on further if you would like to join us.

Your Position:

As a Casual LibraryCustomer Experience Assistant, you will engage with customers, assist the community with access to library resourcesand contribute to the excellent library services available. Successfulapplicants will be employed on a casual day-to-day basis, rostered betweenMonday to Sunday, primarily between the hours of 9.00am and 8.00pm

Your responsibilities will include, but not belimited to:

- Taking a proactive approach to customer service,actively engaging with library users throughout the facility to ensure everyvisitor receives an exceptional experience. Drawing on your knowledge of ourservices, collections, and programs, you will provide consistent, high-qualityassistance that meets diverse customer needs.
- Helping customers locate and access informationresources, offering expert guidance and recommendations while connecting themwith specialist staff or alternative sources when appropriate. You will activelyseek opportunities to promote library services, collections, and programs thatalign with individual customer interests, building meaningful relationshipsthat enhance their library experience.
- Technology support forms a key part of yourresponsibilities, as you will guide customers in effectively using our ICTservices and facilities.
- Performing essential library operations includingshelving, and facility upkeep, ensuring our spaces remain organized,accessible, and welcoming for all users.

To be successful in this role, you will:

- Have experience in customer service with ademonstrated commitment to ensuring that all customers receive a positiveexperience at all times.
- Possess well-developed interpersonal skills and communication skills with the ability to deal effectively with a wide range of people.
- Have demonstrated high level PC literacy,including experience with interactive, mobile and social networkingtechnologies and basic technology trouble shooting skills.
- Have proven ability to work co-operatively aspart of a team in a customer service environment

For more information on this role please view theposition description.

Key Requirements:

- Current and valid Working With Children Check
- Preference will be given toapplicants that have vocational or tertiary qualifications inlibrary and information sciences and/or equivalent experience.
- While not essential, applicantswith the ability to speak a secondlanguage, particularly a community language commonly spoken in the Burwood area(Mandarin, Cantonese, Korean, Nepali) is beneficial.

Culture & Benefits:

- Health & Well-beinginitiatives (flu vaccinations, skin checks).
- Access to Fitness Passportmembership.
- Access to EmployeeAssistance Program (EAP).

Enquiries:

For further information about this role, please refer to the PositionDescription or contact Danielle McQuoid, Manager Library & Community Hub on0481 066 953.

If you need assistance with your application, anyadjustments to be made to the recruitment process or if you would like todiscuss any accessibility requirements, please contact Casey Feeney, People& Culture Advisor on 02 9078 6135.

How to apply:

Click "Apply now" and follow the prompts.Applications should include your resume, cover letter and responses to theonline questions.

Closing date:

11:59pm on Thursday 7 August 2025.

At Burwood Council we celebrate diversity, valueinclusion and welcome applicants from all backgrounds, experiences andperspectives. We are committed to creating an environment where every member ofour team feels respected, supported and inspired to contribute their uniqueskills and talents for a better Burwood.

In serving our community, we are also proud to be achild safe organisation.

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