Duty Manager
2 weeks ago
About the role
- Responsible for Team Leaders, Guest Service Officers and Bell Attendants, in ensuring maximum guest satisfaction and adhering to the hotel standards
- Assisting the Front Office management team in efficiently managing the department according to the established goals, providing a courteous, professional, efficient and flexible service at all times.
- In consultation with the Housekeeping Manager, ensure a high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to
- To assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
- To supervise all front desk services by ensuring these services are available and carried out with the utmost efficiency and professionalism.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Handle all guest, internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded.
- Co‑ordinate VIP movements with relevant departments as advised.
- Assist the event team with coordination requirements prior to and during meetings, including accommodation, amenities, food & beverage and any other services specified by guests.
- Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Support departmental trainers through ongoing feedback and assistance at monthly meetings.
- Focus on improving productivity levels and prudently managing utility/payroll costs within acceptable guidelines to ensure optimal deployment and energy‑efficiency of all equipment.
- Be familiar with cashiering functions.
- Fulfil a ‘Deputy Warden’ role in the event of an emergency.
- Salary Range: $77K – $80K
Qualifications
- Well‑developed communication and customer‑relations skills
- Well‑developed computer skills, particularly MS Office, email and the hotel property‑management system (OPERA)
- Good trainer, able to facilitate at all levels
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
- University degree/diploma in hospitality or tourism management is desired
- 2–3 years of relevant work experience as a hotel manager, duty manager, night manager or similar capacity
Working at Park Hyatt Sydney will include:
- Access to employee benefits such as complimentary shift meals, discounts for the spa and all food and beverage outlets
- Access to complimentary and discounted Hyatt accommodation worldwide
- Access to internationally recognised learning and development programs and opportunities
- Access to an employee assistance program and paid family‑leave benefits
- Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the world’s best multinational workplaces.
Our values of empathy, creativity, fun, humility, integrity, and respect are at the core of what we do. Our family atmosphere keeps our associates highly engaged.
If you are looking for a fulfilling career, please apply now.
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