Member Care Manager

3 weeks ago

Sydney, New South Wales, Australia Freedom Property Investors Full time
Opportunities:

- Salary: $80,000 – $100,000 per year + Super
- Fulltime
- Career Growth
- 7-minute walk from Wynyard Station and Barangaroo Station

About the Role:
As the company's primary point of contact, this position is intended to provide dedicated customer service to our members regarding:
- Any questions or concerns about the property or sales contracts the member engages in
- Any processes and coordination required for the successful transaction and settlement of the property
- Post-delivery inquiries or property servicing

In addition, this role must oversee the entire member journey from pre-sales to post-settlement and collaborate with internal and external stakeholders to ensure the delivery of a professional residential property sales service.

Responsibilities:
- Respond to all member questions regarding Contract Management, Settlement, and Construction phases.
- Maintain and update daily, weekly, and monthly settlement status reports
- Liaise with vendors, agents, solicitors, financial planners, brokers, buyers, and internal staff about contracts, settlement, and construction progress.
- Provide background information on off-the-plan property transactions, contracts, construction, and settlements for educational purposes.
- Interpret and explain fundamental contract terms & conditions.
- Prepare pitch materials, handover booklets, and manuals for document preparation.
- Assist members with defect inspections, depreciation schedules, and property leasing.
- Provide administrative and business support to internal staff such as Agent, Sales Support, Mortgage Planners, and Acquisition teams
- Hold regular meetings with developers/agents to update them on the status of a project's settlement.
- Assist the team in developing strategies for positive Member engagement, programs for new Member onboarding, cross-functional
planning, and analytical insights for process improvements.

Qualifications & Experiences:
- A tertiary degree
- Experience in a customer service position in the real estate industry
- Willing to work outside of normal weekday 9-5 hours when necessary for customer services
- Outstanding interpersonal communication skills both verbal and written
- Proficient in computer operation and familiar with Adobe, DocuSign, and HubSpot
- Attention to detail and result-oriented
- Team player in a fast-paced environment

About The Company

Freedom Property Investors is the largest and number one property investment company in Australia, with its main offices in the Sydney and Melbourne CBDs.

We were awarded the 3rd fastest-growing business in Australia across all industries according to the Australian Financial Review.

We are privileged to have 25+ years of combined experience between our two founders, who served over 10,000 valued members and over 300+ full-time staff spread across Australia and growing. We pride ourselves on being the industry leaders.

Our mission is to serve our valued members, earning over 1,800 positive Google reviews and a 4.8 Star rating, this is unheard of in our industry. We need people who share the same values as we do. This opportunity is open to all driven individuals who are committed to helping people and earning life-changing income.

Join Australia's largest and number 1 property investment team and contribute to our mission to help Australians achieve their goals of financial freedom every day.

Apply now

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