Service Delivery Manager

Overview

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Job Description

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

- A free day of leave on your birthday
- Five weeks annual leave incentive
- Employee discounts on IT Equipment
- Training programs designed for you
- Long term career pathways

What you’ll do?

The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels. They are responsible for reviewing, completing and authorising Service Level Reports summarising Compnow Service achievements. They also act as an escalation path to raise any issues of failed Service Delivery and requests for extraordinary service.

- Managing the contractual responsibilities and obligations related to the day-to-day operational delivery of agreed services.
- Management, development and mentoring of all delivery staff.
- Leading the operational team leaders to manage strategic and operational risks effectively.
- Ensuring ongoing customer satisfaction through formal meetings and reporting.
- Coordinating relevant subject matter experts to provide advice to customer requirements.

What you’ll bring?

- Previous experience as a Senior engineer who has worked across all areas of IT, ideally with an MSP. Prior SDM experience is highly desirable but not essential.
- Solid experience leading and managing diverse operational support teams.
- Customer management and negotiation skills, as well as excellent verbal and written capabilities.
- Effective time management skills and demonstrated ability to influence continuous improvement.

What else do you need to apply?

- We want to learn more about you, therefore a relevant cover letter is required for your application to be considered.
- Start within a 4-week time frame, ideally.
- Travel on-site to our office in Notting Hill and client sites.
- Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

#J-18808-Ljbffr