The Orange Door Barwon Colac Access Point

Overview

The Orange Door Barwon Colac Access Point - Intake and Client Support Officer

Employment Type - Permanent Part Time

Hours per fortnight - 64

Classification - Allied Health Professionals (Victorian Public Sector)(Single Interest Employers) Enterprise Agreement 2021-2026

Job Category - Welfare Worker

About Us

Situated just 150 kilometres south-west of Melbourne, at the foot of the stunning Otway Ranges, close to Lorne and the Surf Coast, Colac Area Health services 21,000 people who call the Shire home. Colac Area Health meets the needs of more than 30,000 people in the Corangamite, Colac Otway, and Surf Coast Shires. A unique integrated health service providing a wide range of clinical and non-clinical services to the Colac and district community. This includes the following:

- Nursing/Midwifery
- Aged Care
- Medical
- Community Services
- Corporate Services
- Support Services

About the role

The Orange Door Barwon Colac Access Point - Intake and Client Support Officer

Permanent Part Time

32 hours per week

Colac Area Health is a values-based organisation providing a unique integrated health service comprising of over 500 employees, providing Acute Care, Aged Care, Community and Allied Health Services.

The Intake and Client Support Officer (ICSO) provides essential support to the day-to-day functions of The Orange Door Colac Access Point. The role is responsible for referral screening, information management, and administrative coordination to ensure that all referrals are logged, prioritised, and prepared for practitioner allocation in line with The Orange Door (The Orange Door policies) and Colac Area Health (CAH) procedures.

The position supports practitioners by managing referral data, completing legislative information-sharing tasks (CISS/FVISS), and preparing intake documentation. It plays a key role in ensuring practitioners can focus on client-facing objectives by handling administrative requirements and ensuring accurate, risk-informed referral processes.

The ICSO contributes to system accountability and service planning by undertaking data collection, KPI monitoring, audit preparation, and report generation. The role also represents the Access Point in professional liaison with partner agencies and local networks, supporting collaboration and compliance across the service system.

This role does not provide direct client services. Instead, it ensures the effective functioning of intake systems, supports practitioners, and upholds legislative and organisational standards in all information-sharing and referral processes.

What’s required?

- Qualification and/or experience in welfare or other relevant community services
- Proven experience in establishing working relationships with stakeholders, clients and other service providers.
- Effective communication skills including ability to respond sensitively and effectively to clients presenting difficult behaviours; is able to apply active listening skills and implement de-escalation strategies.
- Experience in providing high quality, supportive and effective service delivery including the ability to provide accurate and up-to-date information to clients and stakeholders.
- Able to quickly identify options and reach an informed conclusion; actively seeks out solutions and pathways to improve client outcomes and service experience.
- Demonstrates competent administration and organisational skills, including database entry and records maintenance.
- Establish and maintain relationships with people at all levels.
- Cooperates and works well with others in pursuit of team goals.
- Proficient in Microsoft applications
- A current Working with Children Check (WWCC) and police check

Benefits working with us

Colac Area Health offers the following benefits;

- Extensive organisational orientation/department induction
- Salary Sacrificing/Packaging
- Active Social Club
- Extensive professional development and continuing education
- Employee Assistance Program
- Access to on-site research support from the CAH Research Unit and the Western Alliance Academic Health Science Centre

We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected.

Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.

We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander.

We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way.

We are committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards.

This role requires you to provide evidence of a 2025 influenza vaccination.

Are you currently a Colac Area Health employee? If so, please log into the People Plus internal careers site via your applications using your network login. Here you will find the full list of jobs available to you. You can then apply though the internal portal.

We respectfully acknowledge the Traditional Owners of Country upon which we work, the Gulidjan people and their Elders past, present and future.

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