Sr Commercial Sales Engineer

Overview

For over 20 years, Smartsheet has helped people and teams achieve meaningful outcomes. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. This role supports that mission by providing technical leadership throughout the sales process.

Smartsheet is looking for a Senior Sales Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to guide technical engagements, navigate deal cycles, deliver value-based demonstrations, and serve as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization focused on growing revenue and enabling customers to drive meaningful change.

This role is part of the Go-To-Market team reporting into the Director, Solutions Engineering APJ based in Sydney, Australia.

Responsibilities

- Identify, build, and demonstrate innovative solutions to solve complex business challenges for high-visibility Smartsheet customers
- Lead technical sales engagements, collaborate with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
- Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
- Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
- Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
- Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
- Leverage your expertise to lead or participate in onboarding, mentoring, and coaching of team members
- Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
- Consult and collaborate on strategic programs within the Solutions Engineering department
- Stay up-to-date on industry trends and best practices, consulting customers and peers as both a Smartsheet product and industry discipline subject matter expert
- Periodically travel to customer sites and industry events as a technical subject matter expert

Qualifications

- 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
- Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
- Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM
- Strong technical skills and comfort working in ambiguous and high-pressure situations
- Experience taking a consultative approach to problem solving and positioning solutions
- Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
- Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
- Relentless curiosity and a commitment to excellence

Get to Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Voluntary EEOC Demographics

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

Below is a set of voluntary demographic questions. If you choose to complete them, your responses will be used in aggregate to help us identify areas for improvement in our programs. Your responses, or your choice to not respond, will not be considered in the hiring process. Any information that you provide will be recorded and maintained confidentially.

For definitions of any of the following terms or to read more about your rights, please visit the EEOC website here.

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