Information Management Support Officer

Overview No. of Vacancies: 1 Closing Date: 31 Oct 2025 AEDT Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages. With a $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses. Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment. Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities. About the opportunity We are seeking a qualified and motivated Information Management Support Officer to deliver high quality information and records management services on a term contract, full-time basis for up to 12 months. Working in a high performing team, an ideal candidate will have a strong background in recordkeeping and information management, including experience with classification, registration and distribution of records in an Electronic Document Management System. The role requires a self-starter who is able to process high volume customer email requests and provide user support to staff. Experience with high volume email management and use of Content Manager (CM9) is highly desirable in order to quickly adapt to the role. Join our dedicated team who are committed to delivering exceptional information and records management across our organisation Qualifications and experience - Certificate III in Recordkeeping and/or suitable relevant experience in records management role - Demonstrated knowledge of the NSW State Records Act 1998, associated standards and other relevant legislation - Demonstrated experience in the support of end users in the use of recordkeeping systems - Knowledge and demonstrated experience using Kodak scanning applications - Strong attention to detail in a high-volume information management area. - High level computer literacy and ability to use a range of software products - Local government experience in a records management environment. Remuneration and benefits The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement. - Entry level for this position starts at $1,315.70 per week - Opportunity to participate in Council/'s flextime arrangement - Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs. Our commitment to safety Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing. We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children. Click here to view or download the position description. Apply now using our fast and easy-to-use online application process: - Have your resume and any other relevant documentation ready to attach. - Have a personal email address ready to use and complete your application without 'logging out' of the system. - Review the questions and decide on your responses before commencing your application. - Best of luck. Allows you to pre-fill the application using your SEEK profile information and resumé Personal Details - Title * - First name * - Last name * - E-mail * - Phone * Digits only or add + for international numbers - Street * - Street Cont. - City, Town or Suburb * - Postcode or Zipcode * - Country * - State, Region or Province * - LinkedIn URL Questions Please select the option that best reflects your qualifications in a related field. * - Certificate III - IV - Diploma - Degree - Other Please select the option which best describes your years of relevant experience within the record management field. * - Less than 4 years - 4 - 6 years - 7 - 9 years - Over 9 years - Please outline your experience in using recordkeeping systems and Kodak scanning applications. * - Please provide details of your experience in managing high-volume email customer requests. * - Please outline your experience in applying the State Records Act 1998, associated Standards and Codes of practice to meet record-keeping requirements. * - Please outline your understanding of sensitive information and how you would manage these records. * - Do you hold a current class "C" drivers licence? * - Yes - No Which of the following best describes your eligibility to work in Australia? * - Australian or New Zealand Resident - Temporary Resident with permission to work in Australia (Visa) - Working Holiday Visa - Other - If other, please explain further here: - Do you currently or have previously worked for Blacktown City Council? * - I have never worked for Council Where did you see this position advertised? * - Blacktown City Council website - SEEK - Careers at Council - Linkedin - LGAssist - TikTok - Instagram - Facebook - Other - Are you a current trainee or apprentice with Blacktown City Council? * - Yes - No EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development. - Have you ever been a serving full-time member of the Australian Defence Force, or a reservist? * - Yes - No EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development. Do you identify as Aboriginal or Torres Strait Islander? - Yes - No EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development. Are you Male, Female or Other? - Male - Female - Other Is English the primary language spoken at home? - Yes - No Do you have a disability? - Yes - No Do you require any assistance or support to assist you in this recruitment process? Please include details of any employment support provider you may be using. Declaration I certify that the above information is accurate and I understand that if I have provided false or misleading information it may result in a decision not to employ me, or, if already employed, may lead to a review of your contract of employment. - I understand the above Your IP address (3.172.0.76) has been logged. 991 Hits. #J-18808-Ljbffr