▷ 15h Left: Front of House Keyholder

3 weeks ago

Ballarat, Australia Rise People Full time

Overview

Front of House Keyholder - Part-Time - Downtown, Victoria, BC

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a customer service focused Part Time Keyholder to join our Downtown team. This position is considered Part-Time and can be up to 20 hours a week. Only candidates with evening and weekend availability will be considered.

The Keyholder FOH reports to the Store Manager, FOH Assistant Manager, Supervisor FOH

Responsibilities

- Customer Experience: Drive the store sales through personal sales
- Expand the customer data base and build brand loyalty
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Address all customer concerns in a timely and empathetic manner
- Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures
- Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Build and maintain a positive team work environment

Operational Efficiency

- Operational Efficiency: Ensure compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
- Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
- Accuracy in worked time recording
- Accuracy and proficiency in cash management and use of POS system
- On-going desire to learn and update oneself on the product knowledge

Qualifications / Skills

- Skills and Abilities Required:
- Proven ability to work with retail operating systems
- Excellent verbal, written and interpersonal communication skills
- Strong work ethics
- Demonstrate critical thinking and logic
- Strong interpersonal skills with the ability to build a loyal client base
- Ability to lead a team as well as work as part of a team

#J-18808-Ljbffr

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