Service Centre/Operations Manager

Requirements

- 3 or more years of related operations management experience in an industrial distribution market/environment (preferred).

- Post‑secondary degree or diploma from an accredited college/university or significant industry experience.

- Travel as appropriate for business and customer meetings.

- Systems proficiency in ERP and related computer systems.

- Shop experience and/or a technical background would be an asset.

- Local market knowledge.

- Excellent communication skills – written and verbal.

- Demonstrated decision‑making and leadership abilities.

- Ability to work independently to take responsibility for day‑to‑day tasks of operating the service centre(s) and driving sales.

- Proficient computer skills – SAP experience is an asset.

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $65,000–$75,000/year (or more) depending on relevant experience, technical competencies, certifications, etc.

All permanent & full‑time associates are eligible for additional benefits, including but not limited to: Performance bonuses, medical, dental, vision, STD/LTD/AD&D, life insurance, RRSP matching, pro‑rated vacation entitlement, paid statutory holidays, employee assistance, etc.

Duties

- This role will be a champion for safety and will differentiate through superior customer service.

- Responsible and accountable for leading, driving, managing and developing associates in the Service Centre to drive growth and profitability, and to provide customer sales and service satisfaction.

- Responsible for the performance management of the Service Centre financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.

- Effectively manage and execute daily the service centre workflow, following the Service Centre Manager’s Standard of Work.

- Create, review, and approve repair, machining and fabrication customer proposals and/or quotations as required.

- Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.

- Measure progress of work; instruct and assist associates as to procedures, standards of performance and work. Maintain morale, and associate relations.

- Manage work processes and functions for continuous improvement opportunities aligned with company value realization.

- Maintain adequate field, industrial, and competitive contacts. Anticipate or keep current on developments in products, prices, promotions, and other related fields. In other words, know your market and act accordingly.

- Facilitate staff and training meetings, product performance reviews and inventory management.

- Assume direct responsibility for accounts as required by business conditions.

- Maintain accurate, complete and timely records of business transactions.

Benefits

- Competitive compensation and bonus opportunities.

- Health, vision, and dental coverage, RRSP w/ company match.

- Paid vacation, sick time, and company holidays.

- Tuition reimbursement and opportunities for development.

- Company‑supported community involvement opportunities.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

To Apply

Please use the contact information as directed in the listing. On Website

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